Roundcube Community Forum

News and Announcements => General Discussion => Topic started by: PeteHopetown on October 05, 2023, 09:50:51 AM

Title: Emails from Roundcube to Outlook / Hotmail in Junk folders?
Post by: PeteHopetown on October 05, 2023, 09:50:51 AM
Hi,

I'm using Roundcube (from a .org address) to send emails to a number of people who use Hotmail / Outlook addresses, these emails invariably end up in the junk folders of Hotmail / Outlook.

Is there any way to avoid or prevent this at the Roundcube end?

If it's Roundcube as the host that's causing the problem, any recommendations for alternative hosts?

Pete
Title: Re: Emails from Roundcube to Outlook / Hotmail in Junk folders?
Post by: JohnDoh on October 05, 2023, 03:15:50 PM
This is likely down to a misconfiguration or reputation problem with your email provider. Roundcube, as a mail client, has little influence. Roundcube is not your email host, it is open source webmail software that your email provider is using to provide webmail functionality.