Hi! I have several emails on Roundcube and today all of them just stopped working. I cannot receive or send any emails. When I try to send them, I receive the following message immediately:
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Mail delivery failed: returning message to sender
This message was created automatically by mail delivery software.
QuoteA message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
"here was the recipient's email"@gmail.com
host gmail-smtp-in.l.google.com [142.250.138.27]
SMTP error from remote mail server after end of data:
550-5.7.26 This mail has been blocked because the sender is unauthenticated.
550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM.
550-5.7.26
550-5.7.26 Authentication results:
550-5.7.26 DKIM = did not pass
550-5.7.26 SPF [lamarine-skincare.com] with ip:
[104.225.208.26] = did not pass
550-5.7.26
550-5.7.26 To mitigate this issue, please visit Gmail's authentication guide
550-5.7.26 for instructions on setting up authentication:
550 5.7.26 https://support.google.com/mail/answer/81126#authentication x40-20020a056870332800b001d66918a314si1139039oae.2 - gsmtp
Reporting-MTA: dns; dfw-s04.nixihost.com
Action: failed
Final-Recipient: rfc822;"here was the recipient's email"@gmail.com
Status: 5.0.0
Remote-MTA: dns; gmail-smtp-in.l.google.com
Diagnostic-Code: smtp; 550-5.7.26 This mail has been blocked because the sender is unauthenticated.
550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM.
550-5.7.26
550-5.7.26 Authentication results:
550-5.7.26 DKIM = did not pass
550-5.7.26 SPF [lamarine-skincare.com] with ip: [104.225.208.26] = did not pass
550-5.7.26
550-5.7.26 To mitigate this issue, please visit Gmail's authentication guide
550-5.7.26 for instructions on setting up authentication:
550 5.7.26 https://support.google.com/mail/answer/81126#authentication x40-20020a056870332800b001d66918a314si1139039oae.2 - gsmtp
When I send messages not to gmail (outlook, for instance) it says that the message is successfully sent, but the recipient gets nothing.
When I try to receive emails, nothing happens at all. Regardless of the sender (gmail, outlook, etc)
Could someone help me?
Roundcube is a mail client. A free piece of software your email provider is using to give you webmail access. Your email providers mail server is responsible for sending/receiving email. Please contact your email provider for support.
Quote550-5.7.26 This mail has been blocked because the sender is unauthenticated.
550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM.
550-5.7.26
550-5.7.26 Authentication results:
550-5.7.26 DKIM = did not pass
550-5.7.26 SPF [lamarine-skincare.com] with ip:
[104.225.208.26] = did not pass
You (or your internet server provider) must setup your DNS records ( SPF and DKIM records)