My husband and I both use Roundcube on the same server, and a month ago suddenly nearly every email we recieve is being declared spam and punted into the spam folder. (Including, ironically, the email about activating my email account so I could post this). I've set up a lot of filters specifically saying things from a certain email address or mentioning particular subjects are to go to the Inbox but it seems to make no difference. He missed out on an important work email as a result. I'm now checking my spam folder several times a day because frankly nearly everything is ending up in there. I don't know what parameters have been changed but it's driving us batty. Is this happening to anyone else? Are we wrong about it being a Roundcube problem?
Roundcube is a webmail client, it allows you to see your email on the mail server. Roundcube doesn't handle any email filtering or spam detection, that is typically handled by a sub process of the mail server.
If you manage the server you need to adjust your spam detection, if not try reaching out to your email provider and see if they can provide some help in adjusting the spam settings.
Ahhh sorry I'd misunderstood; I'll go in search of the ones responsible for that then. Thank you!!