Roundcube Community Forum

News and Announcements => General Discussion => Topic started by: famatstudent on June 17, 2025, 11:33:13 AM

Title: Incoming emails not showing up
Post by: famatstudent on June 17, 2025, 11:33:13 AM
I created a webmail email with my domain on GoDaddy through the option in cPanel. I can send email freely, and the recipient receives them. However, when I sent an email from a Gmail to this webmail email, it does not show up in the webmail inbox. In fact, there is no delivery error either that is sent to the Gmail. Why is this happening?

Also, if there is a fix, would it also be possible to see all of the emails I have missed during the time I wasn't receiving emails? I think there could have been very important emails that I missed.
Title: Re: Incoming emails not showing up
Post by: famatstudent on June 17, 2025, 05:37:02 PM
I just got this error from an email that was sent with the webmail email cc-ed:

The response was:
DNS Error: DNS type 'mx' lookup of famatdelegates.org responded with code NOERROR DNS type 'aaaa' lookup of famatdelegates-org.mail.protection.outlook.com. responded with code NXDOMAIN DNS type 'a' lookup of famatdelegates-org.mail.protection.outlook.com. responded with code NXDOMAIN
Title: Re: Incoming emails not showing up
Post by: SKaero on June 18, 2025, 12:09:02 AM
It sounds like your DNS is setup incorrectly. If GoDaddy is providing the mail service I'd recommend you contact them for support they should be able to provide the DNS change you need to make in order for email to get to the account.