Hello,
This is an ongoing issue. We have 20 email accounts. A few of them are not receiving emails, but they are forwarding the emails to gmail accounts as assigned. Why are they not staying in the roundcube inbox also?
I have requested support several times, but cannot resolve. At least two of our email accounts have this issue. When I have tested the inbox receiving emails directly, they show up, but no other time. Tonight we tested emails from different addresses, different locations. They all came in. Nothing shows prior. There are no settings to delete emails.
Also, the only folder I do have is "inbox", no "trash", no "sent", etc. The accounts that receive emails do have these folders.
Note: As soon as I posted all my test emails are gone from my inbox, but one new email came in. So where are the emails going from my inbox?
Any helpful suggestions would be appreciated.
Gratefully,
Summer
The only way to know for sure what is going on is to ask your email provider. It may be about how the redirect is configured, not to keep a local copy. Or it could be because a POP3 client is connecting and clearing the inbox. Or it could be something else. Your email provider should be able to look at the logs at tell you exactly what happened.