Roundcube Community Forum

News and Announcements => General Discussion => Topic started by: Cupcakemumma on November 29, 2025, 12:17:00 AM

Title: help with my emails
Post by: Cupcakemumma on November 29, 2025, 12:17:00 AM
New to the board.
I have a website hosted by a provider and unfortunately they are not answering my emails.
So I'm thinking of changing my website provider but is there any way I can still access my round cube hosted emails.  I have the password but I'm trying to log in and I get this error.

Does anyone have any suggestions as to how I can access my emails or are they lost :(

Any help would be appreciated.
I am not completely computer illiterate but I'm not super savvy either. 
Thank you so much for any assistance .
Title: Re: help with my emails
Post by: JohnDoh on November 29, 2025, 04:29:32 AM
Roundcube is opensource webmail software, not a service. Your provider is using it to give you web based access only. Your provider hosts your mailbox. If you know the IMAP details then you can use any IMAP client to access your mailbox. Then you could download your messages and transfer them to your new provider.
Title: Re: help with my emails
Post by: Cupcakemumma on November 29, 2025, 04:48:20 AM
okay thank you I might need to go to apple, cause I've had no success adding it to my Mac mail .