Hello - how are you? I don't know if anyone can help, and please forgive me - I'm not particularly savvy when it comes to these things!
I am able to access my webmail via roundcube on my main PC via a browser, and also via Outlook on the same PC. However, using the same credentials I am unable to access my mail from any other device, phone - tablet - other PC, the login always fails. It fails when logging in via the roundcube login page OR trying to login via outlook or any other email client.
Is this a 'roundcube' issue or an I barking up the wrong tree?
Any advice appreciated.
Thanks in advance!
Roundcube is open source webmail software it is not a service. It connects to your IMAP server similar to how Outlook does. The error you describe sounds a bit strange but Roundcube has is not involved at all when you are using Outlook. I suggest you contact your email provider and tell them the exact error message you get. They might ask you for the IMAP connection details you are using to confirm they are correct as well.