Hi
I would like to check if anyone has any suggestions on how to set up this filter
Requirements: when an email is received, the mailbox will send an auto-reply to the other party. And after that autoreply was sent, it will not be sent to the user again if its regarding the same issue.
So far i tried the condition [From|does not contain|Re:]
is there any suggestions for any combinations with this effect?
Using only "From does not contain Re" usually will not work properly because "Re" is normally in the subject line not the sender address a better approach would be Condition Subject does not contain "Re"AND set the autoresponder to reply only once per sender/thread within a certain time period. Some mail systems also have options like.
"Send vacation reply once per sender" "Do not reply to auto-submitted emails" "Ignore duplicate subjects/tickets"
If your system supports ticket IDs or threading that is the best method to avoid repeated auto-replies for the same issue.