Roundcube Community Forum

Release Support => Pending Issues => Topic started by: probably_just_some_guy on October 30, 2026, 04:53:46 AM

Title: Can't see old identities after php upgrade
Post by: probably_just_some_guy on October 30, 2026, 04:53:46 AM
Hi all; see above.

I can create new identities in roundcube, and I can delete them afterwards  :)

...But I can't see old identities (the ones I created before I upgraded php) and they're not listed if I run: bin/identity.sh list -u <email_address> :(

They're definitely in the database, though: if I run "roundcube=> SELECT * FROM identities;" I can see them all. And the only ones where del=TRUE are the new ones I created then deleted.

Deleting my browser cache didn't help, and I can't see anything in the logs.

What am I missing, please?

Thank you in advance.

P.S. I can send and receive email, and obviously "$config['identities_level'] = 0;" is set in config/config.inc.php

roundcube 1.7.5
ubuntu 22.04
php 8.4.27
postgres 18.6
Title: Re: Can't see old identities after php upgrade
Post by: SKaero on October 30, 2026, 10:43:31 AM
Look in the users table and see if there are multiple records for the same account. That can happen if the mail host or username changes leading to a separation of the address book and identities.