Print Page - Threaded view is empty

Title: Threaded view is empty
Post by: niooi on August 11, 2010, 05:36:25 AM

Hi,

I tried to change from List to threaded and all my messages dissapeared.

Threaded view is empty.

I tried different sorting it is still empty.

I had to go back to list view.

Title: Threaded view is empty
Post by: SKaero on August 11, 2010, 05:50:52 AM

Can you enable $rcmail_config['imap_debug'] in /config/main.inc.php and post the imap and error_log.

Title: Threaded view is empty
Post by: niooi on August 11, 2010, 05:55:38 AM

There is no error message and no log associated to this issue because I get 'No messages found in this mail box' when using threaded view.

When I go back to list view, I do see the messages.

Title: Threaded view is empty
Post by: SKaero on August 11, 2010, 06:02:38 AM

Ok can you enable $rcmail_config['imap_debug'] in /config/main.inc.php and post the imap debug log?

Title: Threaded view is empty
Post by: niooi on August 11, 2010, 06:03:54 AM

Quote from: skaero;29291Ok can you enable $rcmail_config['imap_debug'] in /config/main.inc.php and post the imap debug log?

I did but there is no error for the system. Therefore, there is no log for that issue. The platform believes my inbox is empty that is it.

Title: Threaded view is empty
Post by: SKaero on August 11, 2010, 06:08:28 AM

The imap_debug option makes a log of the conversation between RoundCube and the imap server witch lets us see what your mail server is saying.

Title: Threaded view is empty
Post by: niooi on August 11, 2010, 06:22:03 AM

Hi

here is the log when switching to Threaded list:
[11-Aug-2010 11:15:47 +0100]: S: * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE] Courier-IMAP ready. Copyright 1998-2008 Double Precision, Inc. See COPYING for distribution information.
[11-Aug-2010 11:15:47 +0100]: C: cp01 CAPABILITY
[11-Aug-2010 11:15:47 +0100]: S: * CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE
[11-Aug-2010 11:15:47 +0100]: S: cp01 OK CAPABILITY completed
[11-Aug-2010 11:15:47 +0100]: C: a001 LOGIN "########@######.co.uk" "###########"
[11-Aug-2010 11:15:47 +0100]: S: a001 OK LOGIN Ok.
[11-Aug-2010 11:15:47 +0100]: C: sel1 SELECT "INBOX"
[11-Aug-2010 11:15:47 +0100]: S: * FLAGS (\Draft \Answered \Flagged \Deleted \Seen \Recent)
[11-Aug-2010 11:15:47 +0100]: S: * OK [PERMANENTFLAGS (\Draft \Answered \Flagged \Deleted \Seen)] Limited
[11-Aug-2010 11:15:47 +0100]: S: * 879 EXISTS
[11-Aug-2010 11:15:47 +0100]: S: * 0 RECENT
[11-Aug-2010 11:15:47 +0100]: S: * OK [UIDVALIDITY 1272119398] Ok
[11-Aug-2010 11:15:47 +0100]: S: * OK [MYRIGHTS "acdilrsw"] ACL
[11-Aug-2010 11:15:47 +0100]: S: sel1 OK [READ-WRITE] Ok
[11-Aug-2010 11:15:47 +0100]: C: thrd1 THREAD REFERENCES US-ASCII ALL
[11-Aug-2010 11:15:47 +0100]: S: thrd1 NO This command is disabled by the system administrator.
[11-Aug-2010 11:15:47 +0100]: C: I LOGOUT

#It seems the thread command is disabled however I have set:
$rcmail_config['autoexpand_threads'] = 1;

Does it mean the IMAP server has to accept threaded view?

Thanks

Title: Threaded view is empty
Post by: SKaero on August 11, 2010, 06:28:17 AM

What this means is your mail server has threading turned off, RoundCube uses the mail server to create the threads so its a mail server problem.

Title: Threaded view is empty
Post by: niooi on August 11, 2010, 06:30:42 AM

Quote from: skaero;29295What this means is your mail server has threading turned off, RoundCube uses the mail server to create the threads so its a mail server problem.

Thanks for your help. It would be sweet if you make the error message more verbose for other users to avoid getting similar non-issues.

Other than that, great software guys.

Yvan

Title: Threaded view is empty
Post by: SKaero on August 11, 2010, 06:37:54 AM

I've made a ticket: http://trac.roundcube.net/ticket/1486905

Roundcube Community Forum

Release Support => Pending Issues => Topic started by: niooi on August 11, 2010, 05:36:25 AM