Roundcube Community Forum

Release Support => Pending Issues => Topic started by: Silent Frontline on November 21, 2010, 04:44:19 PM

Title: Error on loading Webmail
Post by: Silent Frontline on November 21, 2010, 04:44:19 PM
I am getting this Error on loading the page not even getting the 'Login' screen, Please help, My company cant run without the Emails and im still waiting for a few in the next day or two!

(Prefix not sure what that means here but im using the webmail version)

QuoteDATABASE ERROR: CONNECTION FAILED!

Unable to connect to the database!
Please contact your server-administrator.


Thank ou all who read and reply
Title: Error on loading Webmail
Post by: SKaero on November 21, 2010, 06:40:23 PM
RoundCube can't connect to your database, verify that the host, username, password, and database are all correct in /config/db.inc.php
Title: Error on loading Webmail
Post by: Silent Frontline on November 21, 2010, 07:42:11 PM
thanks for that but i have no exp in modifying html's

the one im with is from #1 Free Forum Hosting – FreeForum-Hosting.com (http://www.freeforum-hosting.com/) and has most of what i wanted all built into its admin panel. i have got a 'Download' page that someone had to make for me but no longer able to talk to him dew to him starting his Military Service few months ago.

is there anyway that someone could tell me how to check or even look them selfs?

again my thanks
Title: Error on loading Webmail
Post by: SKaero on November 21, 2010, 07:56:33 PM
Did you install RoundCube and do you have access to the RoundCube files?
Title: Error on loading Webmail
Post by: Silent Frontline on November 21, 2010, 08:00:03 PM
Quote(Prefix not sure what that means here but im using the webmail version)

Online never have installed it. I used it 20th Nov. with no problems, and then 21st i cant get in.
Title: Error on loading Webmail
Post by: SKaero on November 21, 2010, 08:15:24 PM
If you don't have access to RoundCube files and database there isn't anything you can do to fix the problem.
Title: Error on loading Webmail
Post by: Silent Frontline on November 21, 2010, 08:18:21 PM
so how can it work one day and stop the next?

ive been going to Roundcube Webmail :: Welcome to Roundcube Webmail (http://webmail.silentfrontline.net/roundcubemail/)

wait, its working again :O

Ok, is there anyway i can stop this from happening again?
Title: Error on loading Webmail
Post by: SKaero on November 21, 2010, 08:21:02 PM
Something on the server broke, without access to the server there is nothing you can do to modify it.
Title: Error on loading Webmail
Post by: Silent Frontline on November 21, 2010, 08:22:17 PM
ok, thanks for the help and time.