Roundcube Community Forum

News and Announcements => General Discussion => Topic started by: lizat on January 17, 2012, 03:37:18 PM

Title: Gobal Aaddress Book Plugin not quite installed
Post by: lizat on January 17, 2012, 03:37:18 PM
I have just installed John Doh's Global Address book. I can't quite have it right since when clicking the addrss book icon I get a blank page. Can someone suggets where i look to resolve this. (I hope it's ok to post here about specific plugins, I couldn't find a mail or forum for John's plugins).

Thank you........... liz
Title: Gobal Aaddress Book Plugin not quite installed
Post by: JohnDoh on January 18, 2012, 02:26:17 AM
Hi, if you get a blank page you have most likely installed the wrong version of the plugin for your version of rc. check the rc error log and it should tell you what happened.
Title: Gobal Aaddress Book Plugin not quite installed
Post by: lizat on January 18, 2012, 12:28:17 PM
Dear John,

OK I'm being slow here. i am on te github page and it says " Select 'Switch Tags' above to ensure you have the right version for your version of Roundcube" I can't see "Switch tags" anywhwere so what does this mean?

UPDATE: have now learnt that we started a roundcube upgrade which I thought had completed but it didn't so that will be the problem. The reason the upgrade wasn't completed was that we didn't know how to:
   2. Run ./bin/update.sh from the commandline OR
   open http://url-to-roundcube/installer/ in a browser and choose "3 Test config"
We don't have command line access to the server so need to do the latter but are not sure how? What are we opening?

Thank you........................... liz
Title: Gobal Aaddress Book Plugin not quite installed
Post by: lizat on January 18, 2012, 05:26:33 PM
Dear John,

OK I'm being slow here. i am on te github page and it says " Select 'Switch Tags' above to ensure you have the right version for your version of Roundcube" I can't see "Switch tags" anywhwere so what does this mean?

UPDATE: have now learnt that we started a roundcube upgrade which I thought had completed but it didn't so that will be the problem. The reason the upgrade wasn't completed was that we didn't know how to:
   2. Run ./bin/update.sh from the commandline OR
   open http://url-to-roundcube/installer/ in a browser and choose "3 Test config"
We don't have command line access to the server so need to do the latter but are not sure how? What are we opening?

Thank you........................... liz
Title: Gobal Aaddress Book Plugin not quite installed
Post by: JohnDoh on January 19, 2012, 03:08:01 AM
QuoteOK I'm being slow here. i am on te github page and it says " Select 'Switch Tags' above to ensure you have the right version for your version of Roundcube" I can't see "Switch tags" anywhwere so what does this mean?

you are right. I forgott that text was there, i'll update it. thanks.

Quoteopen http://url-to-roundcube/installer/ in a browser and choose "3 Test config"
We don't have command line access to the server so need to do the latter but are not sure how? What are we opening?

replace "url-to-roundcube" with the url you use to access your roundcube! you are opening the roundcube installer so it can check your config.
Title: Gobal Aaddress Book Plugin not quite installed
Post by: lizat on January 19, 2012, 03:33:59 AM
John,

thanks all seems to be well. I assume that since I got no error messages when loading roundcube - other than the fact that the installer sript was accessible all is well. But the instructions did say choose option 3 and I was not offered a menu... shuold I have done something else?

the really good news is that I have got  global adress book, hooray!!!!

liz
Title: Gobal Aaddress Book Plugin not quite installed
Post by: JohnDoh on January 21, 2012, 07:09:35 AM
sorry i have no idea, may be some one else can help.