If you only have access to the Roundcube account you will not have access to add any plugins. If there isn't an option to change the password in the settings then you'll need to contact the person who you bought the account from and ask them how they support changing the password.

I bought an account on a website and received the email address @elitegamers.club, but I've never had any contact with that type of email. I don't know anything about plugins. Is it possible to change the password?

We just published security updates to the 1.6 LTS and 1.7 versions of Roundcube Webmail. They both contain fixes for recently reported security vulnerabilities.

Security fixes

• Fix an infinite loop in TNEF (winmail.dat) decoder (#10193), reported by stafra.
• Fix various vulnerabilities in the password plugin using session-injected username, reported by Glendaenri and peppersghost.
• Fix stored XSS via unescaped attachment MIME type on the attachment-validation warning page [CVE-2026-54432], reported by Bohdan Kurinnoy, Samsung R&D Institute Ukraine (SRUKR).
• Fix SSRF bypass via specific local address URLs - two new cases, reported by Leenear.
• Fix zero-click stored XSS in plain-text rendering [CVE-2026-54433], reported by Bohdan Kurinnoy, Samsung R&D Institute Ukraine (SRUKR).
• Fix DoS via crafted compressed-RTF size in the TNEF (winmail.dat) file, reported by h0rk1p.

See the full changelogs in the release notes on the Github download pages for the updated versions 1.6.17 and 1.7.2.

We strongly recommend to update all productive installations of Roundcube 1.6.x and 1.7.x with this new versions.

Source: https://roundcube.net/news/2026/07/05/security-updates-1.6.17-and-1.7.2
Get it Now: https://roundcube.net/download

I've set up a few text alerts for different projects and it's honestly been a lot more reliable than push notifications for me, especially since I don't always have every app open or browser notifications enabled. You can pretty much trigger a text from new emails or other alerts depending how you filter them and which tools you use. I do agree that since senders have to eat the costs, it pays to make sure they're meaningful messages.

Roundcube is a mail client so it has no role in receiving email. Have you checked your SMTP server logs?

I have two accounts through webmail/roundcube. One of them I can receive emails on with no issues what so ever. The other account simply refuses to receive emails. They are not being blocked or marked as spam. I am not sure where to even start as to figuring out how to resolve this issue. Both accounts are set up the exact same.

This there a way to have a notification sent that informs someone of a new email, but not actually send the email to the person?

I had that problem and I found my browser had the web page in desktop mode,  once I unclicked that box,  the site worked properly.

folders and filtering are 2 separate things. Roundcube has folder management functionality but this is dependant on server support of course.

Out of the box Roundcube has not filtering functionality built in, its a mail client and filter is best done on the server side. It does ship with the managesieve plugin which allows for management of sieve rules on the sever if that's something your setup uses. There are other plugins available in the plugin repo I believe.

Hi there,
Does the roundcube support to set up multiple folders to organise emails? having trouble with them. The emails don`t pop into the set up folder.