Thanks SKaero!! It's an explanation I hoped not to receive, but good that I now understand the issue.

cPanel adds a number of plugins to Roundcube that add those features/functions. While a host can modify the Roundcube that comes with cPanel in practice no host will since it would add complexity when updating cPanel. As a end user of cPanel you don't have any access to make changes to the cPanel installation of Roundcube. The only option to have a different Roundcube configuration would be to install and maintain your own installation of Roundcube.

Forgive me if the following gets any technical terminology wrong, but hopefully you'll know what I mean. 😊

I've historically used Roundcube because it was an inclusion in the offering by hosting company Web24. I subscribed to Web24's Plesk Hosting, the Web Hosting Platinum plan.

Sometimes an email account user would access email via webmail. The user could access basic functionality, but was unable to do things like change a passcode. A passcode could be changed only by an administrator, in this case me, with access to Plesk on the server.

I've recently transitioned some stuff to VentraIP's cPanel Hosting. Roundcube is the webmail solution that VentraIP provides as well. However upon initially accessing email via webmail / Roundcube, VentraIP's version allows an email account user to access many more configuration options, such as being able to change a passcode.

VentraIP's version throws a spanner in the works in some cases, because incumbent processes have been set up on the basis of users not being able to change some of these settings via Roundcube.

I've inquired with VentraIP why the difference might be, and whether certain functionality could be restricted. VentraIP tells me no.

Can somebody tell me why the Roundcube interface and functionality might be so different with VentraIP than with Web24? Is it Plesk vs cPanel that's a contributing factor?

Is it the service provider / host (as in Web24 or VentraIP) which sets things up including the degree of administrative access end users have via Roundcube?

In case helpful to know, if I access webmail now that it's provided by VentraIP, I see Roundcube Webmail 1.6.15. I don't know what version of Roundncube that Web24 provided because now all the DNS records are pointing to VentraIP.

There are clearly differences between the Web24 / Plesk offering vs VentraIP / cPanel offering. It'd be helpful if I understood why these differences, and whether it's possible to restrict users to access to selected functions, ie. prevent users via webmail to change passcodes and so on.

Interested in any and all views and information.

The search function of the email list - how to search for specific content. There is no place to input text in the picture. Did I configure it wrongly? How to solve it?

Roundcube is a webmail client it doesn't handle receiving email. I'd suggest contacting your hosting provider to see if they can track why the email is getting dropped by the email server.

Hi,

I am having trouble receiving the account verification email from pCloud to my work email ([email protected]).

pCloud support checked their logs and confirmed the email status is "Sent (250 OK)," meaning my server accepted it. However:

The email is not in my Inbox or Spam folder.

It does not show up in my cPanel Track Delivery logs at all.

I can receive manual emails from their support team, but not the automated one.

I have already tried adding the sender to my whitelist and checked my filters, but nothing works. Since the sender sees a "250 OK" but I see nothing in my logs, where could the email be getting blocked?

Thanks for any help

Is there any errors either in the Roundcube log <RC directory>/logs/errors or in the browsers JS console?

Hey!

I've been using Roundcube to send high-res photos of my 50p and £2 pieces to some collectors over at Ukcoinsvalue for some valuations. Usually it works fine but I've noticed a weird lag lately where the thumbnails don't generate or the upload just hangs halfway. My storage quota says I have space left but the behavior says otherwise especially with these larger image files. I've tried resizing them and clearing my cache without much success. I'm definitely not a server expert so maybe I missed a simple setting in the interface? Any of you had similar issues when dealing with lots of attachments?

Just gotta say, Roundcube on Debian Trixie is excellent. It's functional, fast, and honestly even smoother and easier than some desktop mail clients for certain workflows. You guys have done an amazing job keeping it so solid. Huge congratulations to the whole team – and really hope this beauty gets maintained for a long, long time.

I have just turned on API button in Mailvelop and Roundcube on Debian recognized it.