(I can't see a way to mark the issue as "resolved"(?) so I'll update the title).

Quote from: SKaero on October 30, 2026, 10:43:31 AMLook in the users table and see if there are multiple records for the same account. That can happen if the mail host or username changes leading to a separation of the address book and identities.

Bingo: there are two entries for the same user. And you're absolutely right: for boring reasons, the host is now "domain.tld" rather than "mail.domain.tld".

Thank you - that was really helpful. Much appreciated!

Quote from: MobyCash on June 20, 2017, 01:32:47 AMI have deleted all my emails in trash and in my inbox but I still am unable to received emails.  I can send them but not receive them.

I know this is an old thread, but I just solved this issue so I hope it helps someone else.
My mailboxes were showing all empty, but it turns out that my trash folder had over 8K of messages that took over a FULL MINUTE to actually show up once I clicked on it.  Before I allowed it to load fully, it said the folder was empty with 0kb.

I emptied the folder, which also took a hot minute, and the problem was solved.

Look in the users table and see if there are multiple records for the same account. That can happen if the mail host or username changes leading to a separation of the address book and identities.

Hi all; see above.

I can create new identities in roundcube, and I can delete them afterwards 

...But I can't see old identities (the ones I created before I upgraded php) and they're not listed if I run: bin/identity.sh list -u <email_address>

They're definitely in the database, though: if I run "roundcube=> SELECT * FROM identities;" I can see them all. And the only ones where del=TRUE are the new ones I created then deleted.

Deleting my browser cache didn't help, and I can't see anything in the logs.

What am I missing, please?

Thank you in advance.

P.S. I can send and receive email, and obviously "$config['identities_level'] = 0;" is set in config/config.inc.php

roundcube 1.7.5
ubuntu 22.04
php 8.4.27
postgres 18.6

Dear forum members,
For some time now, I have been unable to include our logo when creating email signatures (which we use to ensure a consistent look). Upon inquiring with Vimexx, I was told that they are aware of the issue, but that there is currently no solution available. Does anyone know of a fix for this, or perhaps a workaround?

Best regards,

Please delete the thread, the community here stinks. Goodbye/. 

I would like to hide or disable the "from:" parameter when creating a notify filter. Is that possible?

Can someone please just inform what ones are required as a minimum to login please with some examples per post #1 for future reference?

Thanks

This new layout is AWFUL !
How can I switch it back ?