SPAM/Junk conundrum

[j-dub]

Howdy,

Recently all of my iCal alert emails are being directed to my junk and marked with "SPAM" in the subject line.  I have been moving them out of Junk and into my Inbox to try to hopefully have the system "learn" not to do it.  It's been about a month now and it's not changing.  It is also happening to newsletters for which I am signed up.  Is there any way to stop the system for selecting certain emails as junk? 

This is kind of the opposite problem for which I tried to find a solution for before, in that I was hoping to be able to identify certain email as junk so i would no longer received them and was told nothing could be done.

So, now I have email I want being marked as spam and going to junk, and spam email I don't want coming through no problem.

Super frustrated.  Please help.

Thank you.

[SKaero]

Spam filtering is handled by the mail server not by Roundcube so you need to check with how your mail server changes spam learning.

[j-dub]

So then that would be Host Gator?

[SKaero]

If thats your mail provider then yes.

[j-dub]

Thank you!