Threaded view is empty

[niooi]

Hi,

I tried to change from List to threaded and all my messages dissapeared.

Threaded view is empty.

I tried different sorting it is still empty.

I had to go back to list view.

[SKaero]

Can you enable $rcmail_config['imap_debug'] in /config/main.inc.php and post the imap and error_log.

[niooi]

There is no error message and no log associated to this issue because I get 'No messages found in this mail box' when using threaded view.

When I go back to list view, I do see the messages.

[SKaero]

Ok can you enable $rcmail_config['imap_debug'] in /config/main.inc.php and post the imap debug log?

[niooi]

Ok can you enable $rcmail_config['imap_debug'] in /config/main.inc.php and post the imap debug log?

I did but there is no error for the system. Therefore, there is no log for that issue. The platform believes my inbox is empty that is it.

[SKaero]

The imap_debug option makes a log of the conversation between RoundCube and the imap server witch lets us see what your mail server is saying.

[niooi]

Hi

here is the log when switching to Threaded list:
[11-Aug-2010 11:15:47 +0100]: S: * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE] Courier-IMAP ready. Copyright 1998-2008 Double Precision, Inc.  See COPYING for distribution information.
[11-Aug-2010 11:15:47 +0100]: C: cp01 CAPABILITY
[11-Aug-2010 11:15:47 +0100]: S: * CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE
[11-Aug-2010 11:15:47 +0100]: S: cp01 OK CAPABILITY completed
[11-Aug-2010 11:15:47 +0100]: C: a001 LOGIN "########@######.co.uk" "###########"
[11-Aug-2010 11:15:47 +0100]: S: a001 OK LOGIN Ok.
[11-Aug-2010 11:15:47 +0100]: C: sel1 SELECT "INBOX"
[11-Aug-2010 11:15:47 +0100]: S: * FLAGS (\Draft \Answered \Flagged \Deleted \Seen \Recent)
[11-Aug-2010 11:15:47 +0100]: S: * OK [PERMANENTFLAGS (\Draft \Answered \Flagged \Deleted \Seen)] Limited
[11-Aug-2010 11:15:47 +0100]: S: * 879 EXISTS
[11-Aug-2010 11:15:47 +0100]: S: * 0 RECENT
[11-Aug-2010 11:15:47 +0100]: S: * OK [UIDVALIDITY 1272119398] Ok
[11-Aug-2010 11:15:47 +0100]: S: * OK [MYRIGHTS "acdilrsw"] ACL
[11-Aug-2010 11:15:47 +0100]: S: sel1 OK [READ-WRITE] Ok
[11-Aug-2010 11:15:47 +0100]: C: thrd1 THREAD REFERENCES US-ASCII ALL
[11-Aug-2010 11:15:47 +0100]: S: thrd1 NO This command is disabled by the system administrator.
[11-Aug-2010 11:15:47 +0100]: C: I LOGOUT


#It seems the thread command is disabled however I have set:
$rcmail_config['autoexpand_threads'] = 1;

Does it mean the IMAP server has to accept threaded view?





Thanks

[SKaero]

What this means is your mail server has threading turned off, RoundCube uses the mail server to create the threads so its a mail server problem.

[niooi]

What this means is your mail server has threading turned off, RoundCube uses the mail server to create the threads so its a mail server problem.

Thanks for your help. It would be sweet if you make the error message more verbose for other users to avoid getting similar non-issues.

Other than that, great software guys.

Yvan

[SKaero]

I've made a ticket: http://trac.roundcube.net/ticket/1486905