Server Error! (Internal Server Error) on a Inbox having 22000 messages

[shiphr]

Hi,

I am receiving the following error when I go to Inbox "Server Error! (Internal Server Error)" and No message displays in Inbox. Inbox contains 22000 messages. Sub folders inside Inbox are working fine. It is a local intranet set-up
DB caching is enabled (cache for 5 days). Is there any possibility of timeout from the IMAP server?

Kindly help me to fix the issue.

Thanks & Regards,

[JohnDoh]

Is there any more info in the rc error log?

[shiphr]

Hi,

Thanks for the prompt reply. No errors found in the error log file.

Last few records of the IMAP log file are as below

[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: )
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: * 9644 FETCH (UID 9645 INTERNALDATE "26-May-2019 17:35:52 +0530" BODY[HEADER.FIELDS (DATE)] {41}
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: Date: Sun, 26 May 2019 12:03:41 +0000

[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: )
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: * 9645 FETCH (UID 9646 INTERNALDATE "26-May-2019 17:35:57 +0530" BODY[HEADER.FIELDS (DATE)] {41}
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: Date: Sun, 26 May 2019 12:03:02 -0000

[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: )
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: * 9646 FETCH (UID 9647 INTERNALDATE "26-May-2019 17:40:55 +0530" BODY[HEADER.FIELDS (DATE)] {36}
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: Date: 26 May 2019 05:05:56 -0700

[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: )
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: * 9647 FETCH (UID 9648 INTERNALDATE "26-May-2019 17:40:57 +0530" BODY[HEADER.FIELDS (DATE)] {41}
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: Date: Sun, 26 May 2019 09:09:59 -0300

[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: )
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: * 9648 FETCH (UID 9649 INTERNALDATE "26-May-2019 17:50:57 +0530" BODY[HEADER.FIELDS (DATE)] {41}
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: Date: Sun, 26 May 2019 12:13:02 -0000

[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: )
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: * 9649 FETCH (UID 9650 INTERNALDATE "26-May-2019 18:05:54 +0530" BODY[HEADER.FIELDS (DATE)] {41}
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: Date: Sun, 26 May 2019 07:26:49 -0500

[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: )
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: * 9650 FETCH (UID 9651 INTERNALDATE "26-May-2019 18:05:58 +0530" BODY[HEADER.FIELDS (DATE)] {41}
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: Date: Sun, 26 May 2019 12:35:12 +0000

[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: )
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: * 9651 FETCH (UID 9652 INTERNALDATE "26-May-2019 18:15:53 +0530" BODY[HEADER.FIELDS (DATE)] {41}
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: Date: Sun, 26 May 2019 16:41:07 +0400

[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: )
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: * 9652 FETCH (UID 9653 INTERNALDATE "26-May-2019 18:15:58 +0530" BODY[HEADER.FIELDS (DATE)] {41}
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: Date: Sun, 26 May 2019 15:42:53 +0300

[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: )
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: * 9653 FETCH (UID 9654 INTERNALDATE "26-May-2019 18:15:58 +0530" BODY[HEADER.FIELDS (DATE)] {41}
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: Date: Sun, 26 May 2019 12:40:58 -0000

[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: )
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: * 9654 FETCH (UID 9655 INTERNALDATE "26-May-2019 18:15:58 +0530" BODY[HEADER.FIELDS (DATE)] {41}
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: Date: Sun, 26 May 2019 15:42:53 +0300

[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: )
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: * 9655 FETCH (UID 9656 INTERNALDATE "26-May-2019 18:15:58 +0530" BODY[HEADER.FIELDS (DATE)] {41}
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: Date: Sun, 26 May 2019 12:41:04 -0000

[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: )
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: * 9656 FETCH (UID 9657 INTERNALDATE "26-May-2019 18:30:58 +0530" BODY[HEADER.FIELDS (DATE)] {41}
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: Date: Sun, 26 May 2019 12:56:03 -0000

[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: )
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: * 9657 FETCH (UID 9658 INTERNALDATE "26-May-2019 18:31:00 +0530" BODY[HEADER.FIELDS (DATE)] {41}
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: Date: Sun, 26 May 2019 14:55:30 +0200

[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: )
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] C: A0006 LOGOUT
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: * 9658 FETCH (UID 9659 INTERNALDATE "26-May-2019 18:31:02 +0530" BODY[HEADER.FIELDS (DATE)] {41}
[25-Jun-2019 14:58:29 +0530]: <e3hbai54> [22C3] S: Date: Sun, 26 May 2019 12:54:05 -0000

[alec]

Try to change the messages list sorting column to "None".