pCloud verification email not arriving (Status: 250 OK)

[SolehudinMansor]

Hi,

I am having trouble receiving the account verification email from pCloud to my work email ([email protected]).

pCloud support checked their logs and confirmed the email status is "Sent (250 OK)," meaning my server accepted it. However:

The email is not in my Inbox or Spam folder.

It does not show up in my cPanel Track Delivery logs at all.

I can receive manual emails from their support team, but not the automated one.

I have already tried adding the sender to my whitelist and checked my filters, but nothing works. Since the sender sees a "250 OK" but I see nothing in my logs, where could the email be getting blocked?

Thanks for any help