Cannot send emails?

[Mike007]

Hiya,

I have upgraded my cPanel to the latest version (Release) which include 0.2 version of roundcube. Since doing so, now I can receive emails without any problem but I have sending problems. Whenever I compose email and click send, it just never sends the message. A circle keeps rotating at the top saying Sending.....Could someone help on this issue please?

Thanks

[yamaharr1]

I am having this same exact problem it started today after updating cpanel also.

I get a fail send message.

[yamaharr1]

I found my problem it was a firewall setting.

If you are running ConfigServer Security & Firewall - csf v4.54

Go into the firewall configuration and change the setting of SMTP_BLOCK from 1 to 0

I hope this helps

[zagafi]

This issue is exactly what I'm here for. I receive just fine, but try to send? No dice.

[rsbenedict]

I have the smtp_block set to 0 but I'm still having the issue.

[hightekhosting]

Hello,

We too are experiencing this issue with a client's service with us, both prior and post upgrading cPanel, although even more so now than before.

We would like some assistance or a resolution to be posted regarding this issue as quickly as possible.

We can verify that SMTP_Block is set to 0, although we do not believe this is the issue at all.

Please advise.

[magzilla]

Same issue here.  Roundcube hangs on send but can receive.

[adtastichosting]

Well, same problem here so I think such a many users having the problem after the last update rather says it all doesn't it? me I am going to shut it off from my users being able to use it until this settles and we here some solution since I have too many accounts to have to bother with them calling me telling me they cannot send when they use it.

[Mike007]

Anyone managed to find a solution to his problem?

[niallkelly]

I found the following solution:

Problem with Roundcube, installed when updated to newest CURRENT release. - Page 3 - cPanel Forums:


vi /usr/local/cpanel/base/3rdparty/roundcube/config/main.inc.php

and changed

$rcmail_config['smtp_user'] = '%u';
to
$rcmail_config['smtp_user'] = '';

FIXED....