Emails forwarding without a rule, and then disapeparing

[SanskrutiProd]

Hello!

I recently joined this company and the person who was helping them before decided to create a gmail account and have everything forwarded there, and make the emails disappear from the roundcube inbox once forwarded. The owner of the company would like everything to be managed from the roudcube account only, as it was before, so that's my first task: to revert everything.

I have checked the email configuaration, the forwarders and email filters sections from the cpanel, and the BoxTrapper Forward list, and there's nothing anywhere, so I don't understand why the forwarding and disappearing keeps happening.

Any guidance is welcome. Thanks in advance!

[SKaero]

Roundcube doesn't handling email forwarding that would be handled by the mail server. Since you said the server is using cPanel the configuration would be somewhere in there. Make sure the account password has been changed since someone could also be connecting to the mail server with a third party client to removing email that way.