Roundcube Community Forum

 

On a particular machine, Roundcube is not displaying the contents of its inbox

Started by factor3, July 12, 2025, 02:36:56 PM

Previous topic - Next topic

factor3

The Roundcube web application displays read and uread emails on most of the computers that I run it on. It also works on both Chrome and Firefox.

Unfortunately, on one computer, Roundcube does not display what is in the inbox. In fact, on this system it appears to display some of the older emails in the inbox that I had deleted months ago!

I cannot predict which computer Roundcube will behave this way on. It happened on one computer where I was running Windows 10, but when I changed its OS to Windows 11, Roundcube behaved normally. Unfortunately, I have just purchased a new laptop that is running Windows 11 -- and Roundcube is displaying the older (previously deleted) emails again.

I have several computers running different operating systems (including Windows 10, Windows 11, Ubuntu Linux, and MacOS. On all of these computers, Roundcube displays the contents of the inbox. It is only on one machine that it is displaying the old deleted emails.

Clicking on "refresh" does not change the display. On all machines, I am logging into the same account on the same email server.

I am running the Roundcube server in a Docker container running on a Ubuntu Linux machine. The version is 1.6.11.

Is there something I can do to cause Roundcube to properly display the contents of the inbox? What is causing Roundcube to display my old deleted emails in its inbox on this one machine???

SKaero

I would recommend trying to clear the browsers cache and see if that fixes the issue, also check if you add a contact record does it show up on the other computers.

factor3

Thank you, SKaero, for your response.

The only problem with clearing the cache is that my browser(s) on the machine didn't have anything in their caches. Remember: this machine just had Windows 11 installed. This was a full installation, not an upgrade. The Firefox and Chrome browsers were just installed on the machine. These were their first visits to the Roundcube URL.

Nevertheless, I did clear their caches. I am still getting the old, deleted messages showing up in the inbox.

As for adding the contact record and seeing if it shows up on other computers (a good idea, BTW): I added a new record, then logged in to another computer and checked the contacts. The contact did not show up on the other computer.

Just for grins and giggles, I added a different contact on the other computer. It did not show up on this one. It did show up on all my other computers.

I also sent an email from this computer. The email did not show up in the sent folders on any other computer. The email did reach its destination, though (my google account).

I sent an email from my google account to my Roundcube email account. It was received on every computer except this one.

However (weirdly enough), when I *replied* to the email sent to my google account from this computer, this computer received it. My other machines did not.

It is almost as if this computer is communicating with another version of my Roundcube account. An account that is separate from the account that all my other machines are communicating with.

SKaero

It really sounds like there are different accounts. Do you have access to the Roundcube database? Could you post or PM me the raw emails from both computers?