IMAP use either Junk OR Spam mailboxes, not both

[SyberKnight]

hello. i'm just a user via my web host (SiteGround).

i know in their RoundCube webmail implementation, it uses the "Junk" mailbox behavior for spam. but there's also a persistent mailbox called "spam". yes, i can go into the webmail settings & "hide" that spam mailbox for webmail use, but i rarely use the webmail version. instead i use the IMAP option & connect my accounts to Apple Mail (macOS, iOS, & iPadOS).

for some reason, there doesn't seem to be an option to hide the spam mailbox in IMAP. and i can't delete that spam mailbox. so it just sits there. at first, it was very confusing trying to figure out why there are 2 mailboxes for the same thing, but now it's also confusing other people i help manage their web stuff with.

i cannot find anywhere, and SiteGround support doesn't know either, WHY there are the 2. but regardless of the 'why', can you PLEASE either add a way we can hide that folder for IMAP (like it can for webmail) OR allow us to delete it?

thank you :-)

[JohnDoh]

Rounducbe is a IMAP client just like what ever you are using on macOS, iOS, & iPadOS. It has no more control over the folders you see then any other client.

[SyberKnight]

@JohnDoh,

thanks for your reply.  so does that mean SiteGround added the unremovable "spam" folder?
they say 'no', that its a part of RoundCube.

the "Junk" folder is the one being used for junk/spam. so then where is this extra useless "spam" folder coming from? if not SiteGround, and if not RoundCube, then where? i would like to ask whomever is responsible for it to kindly remove it -or- give us the ability to "hide" it in IMAP just like we can hide it in webmail.

[JohnDoh]

I can't really answer that because it depends on how your Roundcube is configured. I think the only thing you could do is, in Roundcube, go to Settings > Preferences > Special Folders. On that screen, unless SiteGround have disabled it, you should see which folder Roundcube is set to treat as your Spam/Junk folder and change it or disable it.