Roundcube settings

[jwDave]

This is very frustrating, ever since my domain moved to a different (Exact) server (from ChillidogHosting) it has been a string of problems, ChillidogHosting was purchased by ExactHosting a week or so ago. First the web site went down for 2.5 days because the nameservers had been changed in the transition. Then MailChimp could not be authorised because of a propogation of DNS settings issue.

The later issue caused my client to try and use Roundcube to send out emails while the MailChimp issue was being sorted out, After 2 batches of 20 the Roundcube web mail will no longer send emails saying 'Account [email protected] has been blocked from sending due to abusive activity'! It now want me to update the password and (re)-enable 2FA to be unblocked.

When I log into my Chillidog cPanel the email address is no longer there so I cannot access the settings, presumably because it has been transferred to Roundcube? However I have no way to access the RoundCube 'Home' (to go to the admin settings) in order to make these changes. I have not been supplied with appropriate instuctions on where and how to do this? Even if given these instructions with what login details should I use?

I have spent hours on these problems, my client is really fed up because I recommended moving to Chillidog in the first place and I am looking incompetant!

[SKaero]

Roundcube is just webmail software that your web host is using, its not a service and doesn't control or have access to your email account.

In addition the error about the account being blocked would have come from the mail server run by your host not from Roundcube.

In conclusion, I think its time to find a new hosting provider.

[jwDave]

Thanks. I may well take your advice!