Filtering Options

[justsloth]

Hi

I would like to check if anyone has any suggestions on how to set up this filter

Requirements: when an email is received, the mailbox will send an auto-reply to the other party. And after that autoreply was sent, it will not be sent to the user again if its regarding the same issue.

So far i tried the condition [From|does not contain|Re:]

is there any suggestions for any combinations with this effect?

[Daisy195]

Using only "From does not contain Re" usually will not work properly because "Re" is normally in the subject line not the sender address a better approach would be Condition Subject does not contain "Re"AND set the autoresponder to reply only once per sender/thread within a certain time period. Some mail systems also have options like.

"Send vacation reply once per sender" "Do not reply to auto-submitted emails" "Ignore duplicate subjects/tickets"

If your system supports ticket IDs or threading that is the best method to avoid repeated auto-replies for the same issue.