Not all Filter work

[Oger]

Hello All

I use Roundcube over Plex from my webhoster.

I have the Problem rhat not all Filter work.

The support of my Hoster need some minimal effort until they do support me. So I wish to collect some information which I cpuld give them to have it as easy as oossible to support me.

What could I as normal user do and collect that my Hoster could help me.

One of my problem is, I have no solid prove what work and what not. I only have some mail whichshpuld not arrie in my inbox and should moved to other directory.

To fully prove what happend i would have to collect at least two months of mail and than deduct what happens.

In best case I soemehow could access a filter report.
Ir I could manually rerun the filters on my Inbox and check what work and what not.

Roundcube Webmail 1.4.15
filesystem_attachments    1.0    GPLv3+    
jqueryui    1.12.0    GPLv3+    
managesieve    9.3    GPLv3+    
markasjunk    2.0    GPLv3+    
password    5.1    GPLv3+    

[JohnDoh]

I suggest you find an example of a message, may be 2 or 3, if possible, and clearly describe which filter rule you think should have applied when you contact your provider.

There is no filtering built into Roundcube, the info you posted shows the managesieve plugin which suggests they are using sieve on the mail server to do the filtering. What you see in Roundcube is only for managing the rules. They can look into why the rule was not triggered.

Using the managesieve plugin you cannot rerun rules or access logs. The rules are applied a the time the message is received only.