Author Topic: SOLVED Unable to connect to storage server Error  (Read 4065 times)

Offline jjwarren

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SOLVED Unable to connect to storage server Error
« on: May 22, 2013, 09:18:31 PM »
I successfully installed roundcube 0.9.0 (on 1and1 web hosting) and I have been using it for a couple of days now. Suddenly no users can login and it returns a 'Unable to connect to storage server' error, I hadn't changed anything to prompt this. I noticed there was a new version available (0.9.1) so I manually upgraded, I now get a different error 'Connection to IMAP server failed', is this the same issue or a different one?

The log file is reporting this error:
[23-May-2013 02:12:06 +0100]: IMAP Error: Login failed for xxxx@xxxx.co.uk from x.x.x.x. Could not connect to imap.1and1.co.uk:143: Connection refused in .../webmail/roundcubemail-0.9.1/program/lib/Roundcube/rcube_imap.php on line 184 (POST /?_task=login&_action=login)

I can confirm that the imap server is working fine when accessed via other mail software (eg. outlook). I can't think what could've caused this issue or how I can go about fixing it, is anybody able to point me in the right direction?
« Last Edit: May 23, 2013, 07:54:06 AM by jjwarren »

Offline ABerglund

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Re: Unable to connect to storage server Error
« Reply #1 on: May 22, 2013, 11:36:20 PM »
Sounds like something changed on the IMAP server end, I'd contact 1and1 and ask about it.
Arne Berglund
SysAdmin, Internet Services
Lane Education Service District
Eugene, OR, USA

Offline jjwarren

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SOLVED Unable to connect to storage server Error
« Reply #2 on: May 23, 2013, 07:53:21 AM »
Seems to have started working again now, cheers for the help anyway.