lost all clients catalog

[next4ideas]

fellas i dont know if was a human update or a p0lesk update,
what i know is that all my customers contact catalog was lost.

is there something to recovery this?

as i investigate RC was reload with default values, probably database too.
maybe i have an backup of this database, i am looking for now.

do you have any tip how to solve this?

[SKaero]

Check the database and see if the contacts are under a different user. Sometimes a slightly different user record is created which connects to the same email account but doesn't hold the contacts.

[next4ideas]

yes, our manager found this contacts on database,

do you know how we can synchronize them again?

[SKaero]

Find the account that the contacts are tired to in the user table and find the difference between the users.