Author Topic: Email will not list in any browser  (Read 782 times)

Offline Web Analysts

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Email will not list in any browser
« on: January 05, 2019, 07:56:22 PM »
ubuntu 14.04, postfix/dovecot/mysql. using imap.
Email will not list in any browser. I can manage folders and see the correct # of emails, change my preferences, etc.
no meaningful errors logged.
Please advise. Thank you!

Offline SKaero

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Re: Email will not list in any browser
« Reply #1 on: January 05, 2019, 09:48:59 PM »
Enable imap_debug and post the log.

Offline Web Analysts

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Re: Email will not list in any browser
« Reply #2 on: January 06, 2019, 09:46:18 AM »
[06-Jan-2019 06:41:15 -0800]: <40qvrpqm> [4D5A] S: * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN] Dovecot (Ubuntu) ready.
[06-Jan-2019 06:41:15 -0800]: <40qvrpqm> [4D5A] C: A0001 ID ("name" "Roundcube" "version" "1.3.3" "php" "5.5.9-1ubuntu4.26" "os" "Linux" "command" "/?_task=login")
[06-Jan-2019 06:41:15 -0800]: <40qvrpqm> [4D5A] S: * ID ("name" "Dovecot")
[06-Jan-2019 06:41:15 -0800]: <40qvrpqm> [4D5A] S: A0001 OK ID completed.
[06-Jan-2019 06:41:15 -0800]: <40qvrpqm> [4D5A] C: A0002 AUTHENTICATE PLAIN ****** [49]
[06-Jan-2019 06:41:15 -0800]: <40qvrpqm> [4D5A] S: A0002 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS SPECIAL-USE BINARY MOVE] Logged in
[06-Jan-2019 06:41:15 -0800]: <40qvrpqm> [4D5A] C: A0003 NAMESPACE
[06-Jan-2019 06:41:15 -0800]: <40qvrpqm> [4D5A] S: * NAMESPACE (("" ".")) NIL NIL
[06-Jan-2019 06:41:15 -0800]: <40qvrpqm> [4D5A] S: A0003 OK Namespace completed.
[06-Jan-2019 06:41:15 -0800]: <40qvrpqm> [4D5A] C: A0004 LIST (SPECIAL-USE) "" "*" RETURN (SUBSCRIBED)
[06-Jan-2019 06:41:15 -0800]: <40qvrpqm> [4D5A] S: A0004 OK List completed.
[06-Jan-2019 06:41:15 -0800]: <keuhj9el> [4D5A] C: A0005 LOGOUT
[06-Jan-2019 06:41:15 -0800]: <keuhj9el> [4D5A] S: * BYE Logging out
[06-Jan-2019 06:41:15 -0800]: <keuhj9el> [4D5A] S: A0005 OK Logout completed.

Offline SKaero

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Re: Email will not list in any browser
« Reply #3 on: January 06, 2019, 01:46:06 PM »
You can see below that the mail server isn't returning any folders, without any folders Roundcube wont be able to fetch any messages.
Code: [Select]
[06-Jan-2019 06:41:15 -0800]: <40qvrpqm> [4D5A] C: A0004 LIST (SPECIAL-USE) "" "*" RETURN (SUBSCRIBED)
[06-Jan-2019 06:41:15 -0800]: <40qvrpqm> [4D5A] S: A0004 OK List completed.

Offline Web Analysts

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Re: Email will not list in any browser
« Reply #4 on: January 06, 2019, 02:56:25 PM »
Thank you but that is not quite true. I can read the number of messages in the folder, etc. but the individual emails will not list. See attached manage folders selection.

Please advise.

Offline SKaero

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Re: Email will not list in any browser
« Reply #5 on: January 06, 2019, 03:41:25 PM »
Hmm, well I don't see that in the IMAP log, just to confirm you posted the log when you loaded the inbox?

Offline Web Analysts

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Re: Email will not list in any browser
« Reply #6 on: January 06, 2019, 05:59:35 PM »
ok here it is again after I loaded the inbox. the individual emails remain unseen and I get an error when trying to compose an email.

[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] S: * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN] Dovecot (Ubuntu) ready.
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] C: A0001 ID ("name" "Roundcube" "version" "1.3.3" "php" "5.5.9-1ubuntu4.26" "os" "Linux" "command" "/?_task=settings&_action=folders")
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] S: * ID ("name" "Dovecot")
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] S: A0001 OK ID completed.
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] C: A0002 AUTHENTICATE PLAIN ****** [49]
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] S: A0002 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS SPECIAL-USE BINARY MOVE] Logged in
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] C: A0003 LIST "" "*"
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] S: * LIST (\HasNoChildren) "." "Junk E-mail"
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] S: * LIST (\HasNoChildren) "." "Deleted Items"
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] S: * LIST (\HasNoChildren) "." "Sent Items"
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] S: * LIST (\HasNoChildren) "." INBOX
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] S: A0003 OK List completed.
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] C: A0004 LIST (SUBSCRIBED) "" "*"
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] S: * LIST (\Subscribed) "." "Junk E-mail"
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] S: * LIST (\Subscribed) "." "Sent Items"
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] S: * LIST (\Subscribed) "." "Deleted Items"
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] S: A0004 OK List completed.
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] C: A0005 LOGOUT
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] S: * BYE Logging out
[06-Jan-2019 12:06:56 -0800]: <oulc02fq> [C9ED] S: A0005 OK Logout completed.
[06-Jan-2019 12:07:02 -0800]: <oulc02fq> [3F9D] S: * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN] Dovecot (Ubuntu) ready.
[06-Jan-2019 12:07:02 -0800]: <oulc02fq> [3F9D] C: A0001 ID ("name" "Roundcube" "version" "1.3.3" "php" "5.5.9-1ubuntu4.26" "os" "Linux" "command" "/?_task=settings&_action=edit-folder&_mbox=INBOX&_framed=1")
[06-Jan-2019 12:07:02 -0800]: <oulc02fq> [3F9D] S: * ID ("name" "Dovecot")
[06-Jan-2019 12:07:02 -0800]: <oulc02fq> [3F9D] S: A0001 OK ID completed.
[06-Jan-2019 12:07:02 -0800]: <oulc02fq> [3F9D] C: A0002 AUTHENTICATE PLAIN ****** [49]
[06-Jan-2019 12:07:02 -0800]: <oulc02fq> [3F9D] S: A0002 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS SPECIAL-USE BINARY MOVE] Logged in
[06-Jan-2019 12:07:02 -0800]: <oulc02fq> [3F9D] C: A0003 LIST "" INBOX
[06-Jan-2019 12:07:02 -0800]: <oulc02fq> [3F9D] S: * LIST (\HasNoChildren) "." INBOX
[06-Jan-2019 12:07:02 -0800]: <oulc02fq> [3F9D] S: A0003 OK List completed.
[06-Jan-2019 12:07:02 -0800]: <oulc02fq> [3F9D] C: A0004 STATUS INBOX (MESSAGES UNSEEN)
[06-Jan-2019 12:07:02 -0800]: <oulc02fq> [3F9D] S: * STATUS INBOX (MESSAGES 9 UNSEEN 4)
[06-Jan-2019 12:07:02 -0800]: <oulc02fq> [3F9D] S: A0004 OK Status completed.
[06-Jan-2019 12:07:02 -0800]: <oulc02fq> [3F9D] C: A0005 LOGOUT

Offline SKaero

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Re: Email will not list in any browser
« Reply #7 on: January 06, 2019, 08:47:39 PM »
What is the error that you get when you try to compose an email?

Offline alec

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Re: Email will not list in any browser
« Reply #8 on: January 07, 2019, 03:01:45 AM »
Why INBOX is not subscribed?

Offline Web Analysts

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Re: Email will not list in any browser
« Reply #9 on: January 07, 2019, 02:32:27 PM »
When I click on compose the screen goes blank.

How do you subscribe to the inbox (or any other folder for that matter)? Shouldn't that be automatic if you login successfully? Everything works normally with an email client using IMAP.

Offline SKaero

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Re: Email will not list in any browser
« Reply #10 on: January 07, 2019, 08:32:54 PM »
What is in the Roundcube error log?