Author Topic: All folders are empty  (Read 547 times)

Offline elyograg

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All folders are empty
« on: June 21, 2021, 02:52:32 PM »
I upgraded from 1.3.9 to 1.4.11 and when I log into roundcube, every folder I've got is empty, including the inbox.  IMAP server, running on the same machine, is dovecot.  That's installed from Ubuntu 18 packages and works -- if I connect to it with thunderbird, everything's great.

On downgrade to 1.3.9, everything is OK.  Initially I was getting an error with the downgrade but I figured out that I needed to restart php7.2-fpm to get 1.4.11 files out of its cache.

Any ideas or further troubleshooting steps?
« Last Edit: June 21, 2021, 03:11:24 PM by elyograg »

Offline elyograg

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Re: All folders are empty
« Reply #1 on: June 21, 2021, 03:33:19 PM »
I tried the upgrade again, this time restarting that PHP service.  No luck.  All folders are empty, and logs/errors doesn't exist, so apparently none were thrown.  Safely running 1.3.9 again.

Offline elyograg

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Re: All folders are empty
« Reply #2 on: June 21, 2021, 06:36:18 PM »
I tried 1.4.10 and have the same problem.  All folders show as empty, and there is definitely mail in those folders.

Offline alec

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Re: All folders are empty
« Reply #3 on: June 22, 2021, 02:25:32 AM »
Take a look at the browser console (including the Network tab). It can be a client side issue.

Offline elyograg

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Re: All folders are empty
« Reply #4 on: June 22, 2021, 05:35:57 PM »
Quote
Take a look at the browser console (including the Network tab). It can be a client side issue.



I have no idea how to troubleshoot that error further.  The same thing happens in Firefox Developer Editiion, Chrome, Edge, and Internet Explorer.  Windows 10.  All browsers are 64-bit.

I can see the network tab, but don't know what to look for.

Offline elyograg

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Re: All folders are empty
« Reply #5 on: June 22, 2021, 05:38:46 PM »
Also tried FirefoxPortable, 64-bit, version 89.0.1, same problem.

Offline elyograg

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Re: All folders are empty
« Reply #6 on: June 22, 2021, 06:06:07 PM »
I did finally get it working.  Looks like this software requires more during an upgrade than any other PHP software I have dealt with before.