Author Topic: Some HTML messages don't display message body  (Read 2585 times)

Offline hcsteve

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Some HTML messages don't display message body
« on: September 19, 2008, 11:26:31 AM »
I'm having a problem where some (not all) HTML email messages do not display in RoundCube.  The Subject, Sender, Recipient, and Date fields all show up correctly, but the message body is completely blank.  If I click the "Show source" button, I can see the entire message source, which is a full HTML newsletter.  I tried going into my preferences and turning off "Display HTML", but I still get a blank message body.  I'm not seeing any pertinent errors in the Roundcube log, nor in the Apache error log.  I tried increasing the log level in main.inc.php to both "show" (4) and "trace" (8), but saw no pertinent information in the Roundcube error log.

I tried creating a fresh installation of RoundCube 0.1rc2 on a different machine with the same basic environment.  I copied the problematic messages to that machine, and they show up fine in that installation of RoundCube.

My server environment is as follows:

OS: CentOS 5.2
Web Server: Apache 2.2.3
PHP: Version 5.1.6
Database: mysql 5.0.22

I've looked through these forums and the web, and I've found a few people having problems with HTML message display.  Many of them were seeing "500 Internal Server Error", or they were able to view the messages as plain text.  I am not experiencing either of those symptoms.

Has anyone experienced a problem like this before? Can someone point me towards some additional debugging information, or a possible solution?  This is a production server, so I'd like to try to figure out what's going wrong, rather than just uninstall/reinstall.

Thanks,
Steve

Offline hcsteve

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Some HTML messages don't display message body - FIXED
« Reply #1 on: September 19, 2008, 01:32:25 PM »
I upgraded my RoundCube installation to version 0.1.1, which fixed the problem.