« previous next »
Pages: [1]

Author Topic: Threaded view is empty  (Read 4070 times)

Offline niooi

  • Newbie
  • *
  • Posts: 5
Threaded view is empty
« on: August 11, 2010, 05:36:25 AM »
Hi,

I tried to change from List to threaded and all my messages dissapeared.

Threaded view is empty.

I tried different sorting it is still empty.

I had to go back to list view.
« Last Edit: August 11, 2010, 05:46:03 AM by niooi »
Logged

Offline SKaero

  • Administrator
  • Hero Member
  • *****
  • Posts: 5,882
    • SKaero - Custom Roundcube development
Threaded view is empty
« Reply #1 on: August 11, 2010, 05:50:52 AM »
Can you enable $rcmail_config['imap_debug'] in /config/main.inc.php and post the imap and error_log.
Logged

Offline niooi

  • Newbie
  • *
  • Posts: 5
Threaded view is empty
« Reply #2 on: August 11, 2010, 05:55:38 AM »
There is no error message and no log associated to this issue because I get 'No messages found in this mail box' when using threaded view.

When I go back to list view, I do see the messages.
Logged

Offline SKaero

  • Administrator
  • Hero Member
  • *****
  • Posts: 5,882
    • SKaero - Custom Roundcube development
Threaded view is empty
« Reply #3 on: August 11, 2010, 06:02:38 AM »
Ok can you enable $rcmail_config['imap_debug'] in /config/main.inc.php and post the imap debug log?
Logged

Offline niooi

  • Newbie
  • *
  • Posts: 5
Threaded view is empty
« Reply #4 on: August 11, 2010, 06:03:54 AM »
Quote from: skaero;29291
Ok can you enable $rcmail_config['imap_debug'] in /config/main.inc.php and post the imap debug log?


I did but there is no error for the system. Therefore, there is no log for that issue. The platform believes my inbox is empty that is it.
Logged

Offline SKaero

  • Administrator
  • Hero Member
  • *****
  • Posts: 5,882
    • SKaero - Custom Roundcube development
Threaded view is empty
« Reply #5 on: August 11, 2010, 06:08:28 AM »
The imap_debug option makes a log of the conversation between RoundCube and the imap server witch lets us see what your mail server is saying.
Logged

Offline niooi

  • Newbie
  • *
  • Posts: 5
Threaded view is empty
« Reply #6 on: August 11, 2010, 06:22:03 AM »
Hi

here is the log when switching to Threaded list:
[11-Aug-2010 11:15:47 +0100]: S: * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE] Courier-IMAP ready. Copyright 1998-2008 Double Precision, Inc.  See COPYING for distribution information.
[11-Aug-2010 11:15:47 +0100]: C: cp01 CAPABILITY
[11-Aug-2010 11:15:47 +0100]: S: * CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE
[11-Aug-2010 11:15:47 +0100]: S: cp01 OK CAPABILITY completed
[11-Aug-2010 11:15:47 +0100]: C: a001 LOGIN "########@######.co.uk" "###########"
[11-Aug-2010 11:15:47 +0100]: S: a001 OK LOGIN Ok.
[11-Aug-2010 11:15:47 +0100]: C: sel1 SELECT "INBOX"
[11-Aug-2010 11:15:47 +0100]: S: * FLAGS (\Draft \Answered \Flagged \Deleted \Seen \Recent)
[11-Aug-2010 11:15:47 +0100]: S: * OK [PERMANENTFLAGS (\Draft \Answered \Flagged \Deleted \Seen)] Limited
[11-Aug-2010 11:15:47 +0100]: S: * 879 EXISTS
[11-Aug-2010 11:15:47 +0100]: S: * 0 RECENT
[11-Aug-2010 11:15:47 +0100]: S: * OK [UIDVALIDITY 1272119398] Ok
[11-Aug-2010 11:15:47 +0100]: S: * OK [MYRIGHTS "acdilrsw"] ACL
[11-Aug-2010 11:15:47 +0100]: S: sel1 OK [READ-WRITE] Ok
[11-Aug-2010 11:15:47 +0100]: C: thrd1 THREAD REFERENCES US-ASCII ALL
[11-Aug-2010 11:15:47 +0100]: S: thrd1 NO This command is disabled by the system administrator.
[11-Aug-2010 11:15:47 +0100]: C: I LOGOUT


#It seems the thread command is disabled however I have set:
$rcmail_config['autoexpand_threads'] = 1;

Does it mean the IMAP server has to accept threaded view?





Thanks
Logged

Offline SKaero

  • Administrator
  • Hero Member
  • *****
  • Posts: 5,882
    • SKaero - Custom Roundcube development
Threaded view is empty
« Reply #7 on: August 11, 2010, 06:28:17 AM »
What this means is your mail server has threading turned off, RoundCube uses the mail server to create the threads so its a mail server problem.
Logged

Offline niooi

  • Newbie
  • *
  • Posts: 5
Threaded view is empty
« Reply #8 on: August 11, 2010, 06:30:42 AM »
Quote from: skaero;29295
What this means is your mail server has threading turned off, RoundCube uses the mail server to create the threads so its a mail server problem.


Thanks for your help. It would be sweet if you make the error message more verbose for other users to avoid getting similar non-issues.

Other than that, great software guys.

Yvan
Logged

Offline SKaero

  • Administrator
  • Hero Member
  • *****
  • Posts: 5,882
    • SKaero - Custom Roundcube development
Threaded view is empty
« Reply #9 on: August 11, 2010, 06:37:54 AM »
Logged
Pages: [1]
« previous next »