Roundcube Community Forum

Release Support => Pending Issues => Topic started by: kelthuzad on September 14, 2020, 12:59:48 PM

Title: problem logging into roundcube
Post by: kelthuzad on September 14, 2020, 12:59:48 PM
Hi everybody

I just installed Roundcube on my virtual machine. And I have such a problem that I cannot log in to e-mail from another computer.

I followed this page https://www.howtoforge.com/tutorial/ubuntu-roundcube-latest/. The only thing I didn't do was turn on SSL because I didn't do this point on the old server and Roundcube worked properly.

in /var/www/html/roundcube/logs/errors.log I see:

Code: [Select]
14-Sep-2020 18:45:14 +0200]: <rdtaj0mv> IMAP Error: Login failed for roundcube against localhost from [color=red](my computer ip)[/color]. AUTHENTICATE PLAIN: Authentication failed. in /var/www/html/roundcube/program/lib/Roundcube/rcube_imap.php on line 200 (POST /?_task=login&_action=login)

Title: Re: problem logging into roundcube
Post by: hostguy on September 15, 2020, 09:42:54 AM
Kindly check all your ports which you are using in your mail server.
SMPT: 25, 587
IMAP: 143, 995
POP3: 110

You have to check that all these port are open in your firewall, because if port are blocked then you can also get issue.
Restart your mails services and then check.
Title: Re: problem logging into roundcube
Post by: kelthuzad on September 17, 2020, 10:25:22 AM
netstat -tulpn

Code: [Select]
tcp        0      0 127.0.0.1:3306          0.0.0.0:*               LISTEN      565/mysqld
tcp        0      0 0.0.0.0:110             0.0.0.0:*               LISTEN      423/dovecot
tcp        0      0 0.0.0.0:143             0.0.0.0:*               LISTEN      423/dovecot
tcp        0      0 0.0.0.0:25              0.0.0.0:*               LISTEN      1250/master
tcp        0      0 0.0.0.0:993             0.0.0.0:*               LISTEN      423/dovecot
tcp        0      0 0.0.0.0:995             0.0.0.0:*               LISTEN      423/dovecot
tcp6       0      0 :::110                  :::*                    LISTEN      423/dovecot
tcp6       0      0 :::143                  :::*                    LISTEN      423/dovecot
tcp6       0      0 :::80                   :::*                    LISTEN      568/apache2
tcp6       0      0 :::443                  :::*                    LISTEN      568/apache2
tcp6       0      0 :::993                  :::*                    LISTEN      423/dovecot
tcp6       0      0 :::995                  :::*                    LISTEN      423/dovecot

I still can't login to roundcube.
Title: Re: problem logging into roundcube
Post by: JohnDoh on September 17, 2020, 12:34:16 PM
your imap server reported "Login failed" so either the creds you entered were wrong or there is a problem with auth on the server. check you imap server logs for more info