0.9.4 lets me login, shows folders, but gives no message list

[sunadvocate]

Hello all,

I recently upgraded from Roundcube 0.9.2 to 0.9.4, and things aren't
working quite right. Case in point: When users log in, they see the
Roundcube interface, but no messages. Interestingly, however, when they
select "Manage Folders" it pulls the right subscribed folders... and
when they change user preferences like email signature and such, it
shows the correct data. It's just not grabbing messages.

Out of frustration I did a complete reinstall (new db, new config file,
etc) and I'm getting the same results. The installer shows I meet all
technical requirements. I'm lost at this point!

Here's some info about my technical environment:

CentOS 6.4 x64
Apache 2.2.15
PHP 5.3.3
MySQL 5.1.69
Cyrus IMAP 2.3.16
Postfix 2.6.6

My Roundcube installation is stock ("complete") and includes no
additional plugins. Nothing is showing in the log even with the log level at 9. Any help is greatly
appreciated!

[SKaero]

Enable imap_debug and post the log.

[sunadvocate]

Logging is enabled. Here is a segment from one login session:

Code Select Expand


[15-Sep-2013 14:10:56 -0600]: [7353] S: * OK [CAPABILITY IMAP4 IMAP4rev1 LITERAL+ ID AUTH=CRAM-MD5 AUTH=PLAIN AUTH=DIGEST-MD5 AUTH=LOGIN SASL-IR COMPRESS=DEFLATE] server.mydomain.com Cyrus IMAP v2.3.16-Fedora-RPM-2.3.16-6.el6_2.5 server ready [15-Sep-2013 14:10:56 -0600]: [7353] C: A0001 ID ("name" "Roundcube" "version" "0.9.4" "php" "5.3.3" "os" "Linux" "command" "/") [15-Sep-2013 14:10:56 -0600]: [7353] S: A0001 NO Only one Id allowed in non-authenticated state [15-Sep-2013 14:10:56 -0600]: [7353] C: A0002 AUTHENTICATE DIGEST-MD5 [15-Sep-2013 14:10:56 -0600]: [7353] S: + bm9uY2U9IkJueWRMNndzWTNYZS9uWkphcitqZjRkU3dISTVXNlRla2dldTR2VndBREk9IixyZWFsbT0icGFsbGFkaXVtLm9mZmljZS5zdW5hZC5jb20iLHFvcD0iYXV0aCxhdXRoLWludCxhdXRoLWNvbmYiLGNpcGhlcj0icmM0LTQwLHJjNC01NixyYzQsZGVzLDNkZXMiLG1heGJ1Zj00MDk2LGNoYXJzZXQ9dXRmLTgsYWxnb3JpdGhtPW1kNS1zZXNz [15-Sep-2013 14:10:56 -0600]: [7353] C: dXNlcm5hbWU9Imthc2hieUB1Ym1lZGlhLmJpeiIscmVhbG09InBhbGxhZGl1bS5vZmZpY2Uuc3VuYWQuY29tIixub25jZT0iQm55ZEw2d3NZM1hlL25aSmFyK2pmNGRTd0hJNVc2VGVrZ2V1NHZWd0FEST0iLGNub25jZT0icFUwRlNFU3hHWXdjSGxnaUY0a1BUeFh6OWtNWExDUm9ISVhxeloybkFRTT0iLG5jPTAwMDAwMDAxLHFvcD1hdXRoLGRpZ2VzdC11cmk9ImltYXAvMTI3LjAuMC4xIixyZXNwb25zZT1hZDEwNWM1ODljOTJlM2E5NDlmYzA5YTMxY2U3ZjdjNyxtYXhidWY9NDA5Ng== [15-Sep-2013 14:10:56 -0600]: [7353] S: + cnNwYXV0aD05MzM3ZjAxOWVmM2U3MmUzODE1OTNlZmIzMmU0Y2JjZQ== [15-Sep-2013 14:10:56 -0600]: [7353] C: [15-Sep-2013 14:10:56 -0600]: [7353] S: A0002 OK [CAPABILITY IMAP4 IMAP4rev1 LITERAL+ ID LOGINDISABLED COMPRESS=DEFLATE ACL RIGHTS=kxte QUOTA MAILBOX-REFERRALS NAMESPACE UIDPLUS NO_ATOMIC_RENAME UNSELECT CHILDREN MULTIAPPEND BINARY SORT SORT=MODSEQ THREAD=ORDEREDSUBJECT THREAD=REFERENCES ANNOTATEMORE CATENATE CONDSTORE SCAN IDLE LISTEXT LIST-SUBSCRIBED X-NETSCAPE URLAUTH] Success (no protection) [15-Sep-2013 14:10:56 -0600]: [7353] C: A0003 NAMESPACE [15-Sep-2013 14:10:56 -0600]: [7353] S: * NAMESPACE (("INBOX/" "/")) (("user/" "/")) (("" "/")) [15-Sep-2013 14:10:56 -0600]: [7353] S: A0003 OK Completed [15-Sep-2013 14:10:56 -0600]: [7353] C: A0004 LOGOUT [15-Sep-2013 14:10:56 -0600]: [7353] S: * BYE LOGOUT received [15-Sep-2013 14:10:56 -0600]: [7353] S: A0004 OK Completed


[SKaero]

What are your namespace settings?

[sunadvocate]

I am using default namespace settings, but I am using the unix hierarchy separation option. Could that create problems?

[sunadvocate]

I tried the following namespace settings in main.inc.php:

$rcmail_config['imap_ns_personal'] = "INBOX/";
$rcmail_config['imap_ns_other']    = "user/";
$rcmail_config['imap_ns_shared']   = "";

Those above namespace settings are what I use in Mozilla Thunderbird. They work just fine. Unfortunately when I login to Roundcube, I get the same message list as before, which is nothing.

Any thoughts?

[SKaero]

With the namespace changes can you post the imap log of it trying to open the inbox?

[sunadvocate]

Code Select Expand


[19-Sep-2013 08:55:08 -0600]: [0ED7] S: * OK [CAPABILITY IMAP4 IMAP4rev1 LITERAL+ ID AUTH=CRAM-MD5 AUTH=PLAIN AUTH=DIGEST-MD5 AUTH=LOGIN SASL-IR COMPRESS=DEFLATE] server.domain.com Cyrus IMAP v2.3.16-Fedora-RPM-2.3.16-6.el6_2.5 server ready
[19-Sep-2013 08:55:08 -0600]: [0ED7] C: A0001 ID ("name" "Roundcube" "version" "0.9.4" "php" "5.3.3" "os" "Linux" "command" "/")
[19-Sep-2013 08:55:08 -0600]: [0ED7] S: A0001 NO Only one Id allowed in non-authenticated state
[19-Sep-2013 08:55:08 -0600]: [0ED7] C: A0002 AUTHENTICATE DIGEST-MD5
[19-Sep-2013 08:55:08 -0600]: [0ED7] S: + bm9uY2U9Inc1QkRSbExPNlZRaHZPcnJqL2h4VGVwYkMzUkliMW93MUFMdCtXMU1qUWM9IixyZWFsbT0icGFsbGFkaXVtLm9mZmljZS5zdW5hZC5jb20iLHFvcD0iYXV0aCxhdXRoLWludCxhdXRoLWNvbmYiLGNpcGhlcj0icmM0LTQwLHJjNC01NixyYzQsZGVzLDNkZXMiLG1heGJ1Zj00MDk2LGNoYXJzZXQ9dXRmLTgsYWxnb3JpdGhtPW1kNS1zZXNz
[19-Sep-2013 08:55:08 -0600]: [0ED7] C: dXNlcm5hbWU9Imthc2hieUB1Ym1lZGlhLmJpeiIscmVhbG09InBhbGxhZGl1bS5vZmZpY2Uuc3VuYWQuY29tIixub25jZT0idzVCRFJsTE82VlFodk9ycmovaHhUZXBiQzNSSWIxb3cxQUx0K1cxTWpRYz0iLGNub25jZT0iaW9YU0E3dlR3WmFtUWhpSHhubHJlbUpaZTNsQlNFUmhaWm56UldFbzNNRT0iLG5jPTAwMDAwMDAxLHFvcD1hdXRoLGRpZ2VzdC11cmk9ImltYXAvMTI3LjAuMC4xIixyZXNwb25zZT1kOTIzOWI0MzBjYTdhZWQ0YWJlNjI5Zjg3NzM4ZDk2NixtYXhidWY9NDA5Ng==
[19-Sep-2013 08:55:08 -0600]: [0ED7] S: + cnNwYXV0aD1lNmYwOGI0ZGUyN2E1YmMwMDYyNWFlMDQyNmQ4YzdhNw==
[19-Sep-2013 08:55:08 -0600]: [0ED7] C:
[19-Sep-2013 08:55:08 -0600]: [0ED7] S: A0002 OK [CAPABILITY IMAP4 IMAP4rev1 LITERAL+ ID LOGINDISABLED COMPRESS=DEFLATE ACL RIGHTS=kxte QUOTA MAILBOX-REFERRALS NAMESPACE UIDPLUS NO_ATOMIC_RENAME UNSELECT CHILDREN MULTIAPPEND BINARY SORT SORT=MODSEQ THREAD=ORDEREDSUBJECT THREAD=REFERENCES ANNOTATEMORE CATENATE CONDSTORE SCAN IDLE LISTEXT LIST-SUBSCRIBED X-NETSCAPE URLAUTH] Success (no protection)
[19-Sep-2013 08:55:08 -0600]: [0ED7] C: A0003 NAMESPACE
[19-Sep-2013 08:55:08 -0600]: [0ED7] S: * NAMESPACE (("INBOX/" "/")) (("user/" "/")) (("" "/"))
[19-Sep-2013 08:55:08 -0600]: [0ED7] S: A0003 OK Completed
[19-Sep-2013 08:55:08 -0600]: [0ED7] C: A0004 LOGOUT
[19-Sep-2013 08:55:08 -0600]: [0ED7] S: * BYE LOGOUT received
[19-Sep-2013 08:55:08 -0600]: [0ED7] S: A0004 OK Completed


[sunadvocate]

Any other suggestions? I'm not sure what else to try.

[SKaero]

I haven't played with namespaces to much so I'm not sure I can be of to much help. To me it looks like its working correctly but it just never requests in the inbox. Is there anything in the main RoundCube error log?