Whole Sales Team Emails Going To Spam

[TommyDoesStuff]

Hey guys,

I'm apart of a sales team that all use Roundcube emails.

Unfortunately when emailing prospects our emails land in spam, we've run multiple tests, it's a team of 30 and rarely does someone's email land in inbox.

Is there a solution to this?

Thank you

[SKaero]

The issue is unlikely to be related to Roundcube and more likely to be an issue with your email server being blacklisted, or your domain not being properly setup. I'd recommend using https://www.mail-tester.com/ and see what it says about your setup.

[TommyDoesStuff]

Hey thanks heaps for your reply. It says my DKIM signature is not valid, that's a domain issue isn't it?

[SKaero]

Correct, its a public key that needs to come from your mail server then is stored with the DNS record for the domain. If its invalid then your email is always going to be seen as spam like your having.