Can't send - smtp error 250

[jgijanto]

Hello,

I'm doing some testing with roundcube and hoping that it will prove to be a solid webmail client that I can roll out to my users (I administer an email server for a small ISP).  I'm really liking what I see so far, but I'm having some issues getting mail to send.

I am able to log in and access my emails.  When I try to send a message, though, I get an smtp error 250: authentication failed.  The strange part is that my test messages sent out no problem with the installer.

Anyone have thoughts on where I should start with this?  The server is running postfix, and does not require authentication to send.

Any tips are greatly appreciated!

Joe

[SKaero]

Try changing $rcmail_config['smtp_auth_type'] in /config/main.inc.php to PLAIN if you have no authentication, if that doesn't work try using LOGIN.

[jgijanto]

Hi Skaero,

I tried what you suggested but that doesn't seem to help, either with PLAIN or LOGIN.  I found in the rc/logs folder the following error message:

SMTP Error: SMTP error: Authentication failure: SMTP server does not support authentication (Code: ) in /var/www/rc/program/steps/mail/func.inc on line 1365 (POST /rc/?_task=mail&_action=send)

So it seems like its still trying to use some type of SMTP authentication?

[alec]

Enable smtp_debug option and attach logs/smtp file here.

[jgijanto]

Ok, with the SMTP debug added here's what I get from a single attempt to send email:

[06-Aug-2010 08:13:22 -0400]: Recv: 220 mail3.primelink1.net ESMTP server ready.
[06-Aug-2010 08:13:22 -0400]: Send: EHLO 10.100.0.75
[06-Aug-2010 08:13:22 -0400]: Recv: 250-mail3.primelink1.net
[06-Aug-2010 08:13:22 -0400]: Recv: 250-PIPELINING
[06-Aug-2010 08:13:22 -0400]: Recv: 250-SIZE 20240000
[06-Aug-2010 08:13:22 -0400]: Recv: 250-ETRN
[06-Aug-2010 08:13:22 -0400]: Recv: 250 8BITMIME
[06-Aug-2010 08:13:22 -0400]: Send: RSET
[06-Aug-2010 08:13:22 -0400]: Recv: 250 Ok
[06-Aug-2010 08:13:22 -0400]: Send: QUIT
[06-Aug-2010 08:13:22 -0400]: Recv: 221 Bye

I also verified that the server this is running on has relay access to the mail server.  Strange too, I looked up the smtp codes and 250 isn't even an error.

[alec]

Your SMTP server doesn't returns AUTH response. If you really would like to send mail without authentication then you should set smtp_user, smtp_pass and smtp_auth_type to null.

[jissou]

Same error for me : SMTP ERROR (250) : authentication problem

I just want to tell that if i use the previous version roundcubemail-0.3-stable (always installed) everything works well.
With the new version roundcubemail-0.4 I can't send an email

An authentication error. Logs enabled in roundcube tells :
SMTP Error: SMTP error: Authentication failure: SMTP server does not support authentication (Code: ) in /var/wws/roundcubemail-0.4/program/steps/mail/func.inc on line 1425 (POST /mail/?_task=mail&_action=send)


I cheked the main.inc.php file twice; put the previous main.inc.php (0.3-stable)
Nothing works.

I have to use the old version 0.3-stable.
I'm disapointed because I would like to use the very interesting feature :  threaded view in messages boxes.

Thanks for your help

[SKaero]

Can you post a imap_debug log?

[jissou]

From my mail.log. Ask me if you want more

With roundcube4 (send an email failure) :

Sep  7 09:03:56 net1 dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, TLS
Sep  7 09:03:56 net1 dovecot: IMAP([email protected]): Disconnected: Logged out bytes=23/398
Sep  7 09:03:56 net1 dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, TLS
Sep  7 09:03:56 net1 dovecot: IMAP([email protected]): Disconnected: Logged out bytes=31/1836
Sep  7 09:03:56 net1 dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, TLS
Sep  7 09:03:56 net1 dovecot: IMAP([email protected]): Disconnected: Logged out bytes=408/17090
Sep  7 09:03:56 net1 dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, TLS
Sep  7 09:03:56 net1 dovecot: IMAP([email protected]): Disconnected: Logged out bytes=2305/18353
Sep  7 09:03:59 net1 dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, TLS
Sep  7 09:03:59 net1 dovecot: IMAP([email protected]): Disconnected: Logged out bytes=34/359
Sep  7 09:03:59 net1 dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, TLS
Sep  7 09:03:59 net1 dovecot: IMAP([email protected]): Disconnected: Logged out bytes=31/1836
Sep  7 09:04:10 net1 dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, TLS
Sep  7 09:04:10 net1 postfix/smtpd[7207]: connect from net1.domain.net[192.168.0.111]
Sep  7 09:04:10 net1 postfix/smtpd[7207]: disconnect from net1.domain.net[192.168.0.111]
Sep  7 09:04:10 net1 dovecot: IMAP([email protected]): Disconnected: Logged out bytes=8/331

[jissou]

With roundcube3-stable (send an email to gmail successfull)

Sep  7 09:05:39 net1 dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, TLS
Sep  7 09:05:39 net1 dovecot: IMAP([email protected]): Disconnected: Logged out bytes=23/398
Sep  7 09:05:39 net1 dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, TLS
Sep  7 09:05:40 net1 dovecot: IMAP([email protected]): Disconnected: Logged out bytes=368/18164
Sep  7 09:05:40 net1 dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, TLS
Sep  7 09:05:40 net1 dovecot: IMAP([email protected]): Disconnected: Logged out bytes=2455/18703
Sep  7 09:05:44 net1 dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, TLS
Sep  7 09:05:44 net1 dovecot: IMAP([email protected]): Disconnected: Logged out bytes=8/331
Sep  7 09:05:44 net1 dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, TLS
Sep  7 09:05:44 net1 dovecot: IMAP([email protected]): Disconnected: Logged out bytes=31/1836
Sep  7 09:05:56 net1 dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, TLS
Sep  7 09:05:56 net1 postfix/smtpd[7207]: connect from net1.domain.net[192.168.0.111]
Sep  7 09:05:56 net1 postfix/smtpd[7207]: setting up TLS connection from net1.domain.net[192.168.0.111]
Sep  7 09:05:56 net1 postfix/smtpd[7207]: net1.domain.net[192.168.0.111]: TLS cipher list "ALL:+RC4:@STRENGTH"
Sep  7 09:05:56 net1 postfix/smtpd[7207]: SSL_accept:before/accept initialization
Sep  7 09:05:56 net1 postfix/smtpd[7207]: SSL_accept:SSLv3 read client hello B
Sep  7 09:05:56 net1 postfix/smtpd[7207]: SSL_accept:SSLv3 write server hello A
Sep  7 09:05:56 net1 postfix/smtpd[7207]: SSL_accept:SSLv3 write certificate A
Sep  7 09:05:56 net1 postfix/smtpd[7207]: SSL_accept:SSLv3 write key exchange A
Sep  7 09:05:56 net1 postfix/smtpd[7207]: SSL_accept:SSLv3 write server done A
Sep  7 09:05:56 net1 postfix/smtpd[7207]: SSL_accept:SSLv3 flush data
Sep  7 09:05:56 net1 postfix/smtpd[7207]: SSL_accept:SSLv3 read client key exchange A
Sep  7 09:05:56 net1 postfix/smtpd[7207]: SSL_accept:SSLv3 read finished A
Sep  7 09:05:56 net1 postfix/smtpd[7207]: SSL_accept:SSLv3 write session ticket A
Sep  7 09:05:56 net1 postfix/smtpd[7207]: SSL_accept:SSLv3 write change cipher spec A
Sep  7 09:05:56 net1 postfix/smtpd[7207]: SSL_accept:SSLv3 write finished A
Sep  7 09:05:56 net1 postfix/smtpd[7207]: SSL_accept:SSLv3 flush data
Sep  7 09:05:56 net1 postfix/smtpd[7207]: Anonymous TLS connection established from net1.domain.net[192.168.0.111]: TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits)
Sep  7 09:05:56 net1 postfix/smtpd[7207]: 6CF146E043: client=net1.domain.net[192.168.0.111], sasl_method=PLAIN, [email protected]
Sep  7 09:05:56 net1 postfix/cleanup[7211]: 6CF146E043: message-id=<9f068022cf61699d0c59ff3fd9a591bf@localhost>
Sep  7 09:05:56 net1 postfix/qmgr[1524]: 6CF146E043: from=, size=828, nrcpt=1 (queue active)
Sep  7 09:05:56 net1 dovecot: IMAP([email protected]): Disconnected: Logged out bytes=605/1894
Sep  7 09:05:56 net1 postfix/smtpd[7207]: disconnect from net1.domain.net[192.168.0.111]
Sep  7 09:05:56 net1 dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, TLS
Sep  7 09:05:56 net1 dovecot: IMAP([email protected]): Disconnected: Logged out bytes=368/18164
Sep  7 09:05:56 net1 dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, TLS
Sep  7 09:05:56 net1 dovecot: IMAP([email protected]): Disconnected: Logged out bytes=368/18164
Sep  7 09:05:57 net1 dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, TLS
Sep  7 09:05:57 net1 dovecot: IMAP([email protected]): Disconnected: Logged out bytes=2455/18727
Sep  7 09:05:57 net1 postfix/smtp[7272]: 6CF146E043: to=, relay=gmail-smtp-in.l.google.com[209.85.227.27]:25, delay=0.66, delays=0.01/0.02/0.3/0.33, dsn=2.0.0, status=sent (250 2.0.0 OK 1283843157 v14si8128784weq.13)
Sep  7 09:05:57 net1 postfix/qmgr[1524]: 6CF146E043: removed

[alec]

Better use imap_debug and smtp_debug options in Roundcube. Also what do you have in smtp configuration section in main.inc.php?

[jissou]

// SMTP username (if required) if you use %u as the username RoundCube
// will use the current username for login
$rcmail_config['smtp_user'] = '[email protected]';

// SMTP password (if required) if you use %p as the password RoundCube
// will use the current user's password for login
$rcmail_config['smtp_pass'] = 'Mypassword';

// SMTP AUTH type (DIGEST-MD5, CRAM-MD5, LOGIN, PLAIN or empty to use
// best server supported one)
$rcmail_config['smtp_auth_type'] = '';

I also tryed with PLAIN or LOGIN unsuccessfully.

I turned on imap_debug and smtp_debug
And the log is :
[07-sept.-2010 17:21:24] SMTP server does not support authentication ():
[07-Sep-2010 17:21:24 +0200]: SMTP Error: SMTP error: Authentication failure: SMTP server does not support authentication (Code: ) in /var/wws/roundcubemail-0.4/program/steps/mail/func.inc on line 1425 (POST /mail/?_task=mail&_action=send)

Nothing more
Don't hesitate to ask me more.
Regards

[SKaero]

Have you tried with it with a blank $rcmail_config['smtp_user'] and $rcmail_config['smtp_pass']

[jissou]

OK it works when i leave
$rcmail_config['smtp_user'] and $rcmail_config['smtp_pass']  blank

But if i understand wenn there's no more smtp authentication.
It's not really a problem because mail server accept to relay mail from localhost  but the feature is no more.
Am I wrong ?

Regards.

[jissou]

OK i had some time to watch carefully the problem.
And activating tls
$rcmail_config['smtp_server'] = 'tls://net1.domain.net';
smtp authentication work properly.

tls protocol was optionnal in 0.3-stable release and must be noted on 0.4 config.