Roundcube Community Forum

 

Error on loading Webmail

Started by Silent Frontline, November 21, 2010, 04:44:19 PM

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Silent Frontline

I am getting this Error on loading the page not even getting the 'Login' screen, Please help, My company cant run without the Emails and im still waiting for a few in the next day or two!

(Prefix not sure what that means here but im using the webmail version)

QuoteDATABASE ERROR: CONNECTION FAILED!

Unable to connect to the database!
Please contact your server-administrator.


Thank ou all who read and reply

SKaero

RoundCube can't connect to your database, verify that the host, username, password, and database are all correct in /config/db.inc.php

Silent Frontline

thanks for that but i have no exp in modifying html's

the one im with is from #1 Free Forum Hosting – FreeForum-Hosting.com and has most of what i wanted all built into its admin panel. i have got a 'Download' page that someone had to make for me but no longer able to talk to him dew to him starting his Military Service few months ago.

is there anyway that someone could tell me how to check or even look them selfs?

again my thanks

SKaero

Did you install RoundCube and do you have access to the RoundCube files?

Silent Frontline

Quote(Prefix not sure what that means here but im using the webmail version)

Online never have installed it. I used it 20th Nov. with no problems, and then 21st i cant get in.

SKaero

If you don't have access to RoundCube files and database there isn't anything you can do to fix the problem.

Silent Frontline

so how can it work one day and stop the next?

ive been going to Roundcube Webmail :: Welcome to Roundcube Webmail

wait, its working again :O

Ok, is there anyway i can stop this from happening again?

SKaero

Something on the server broke, without access to the server there is nothing you can do to modify it.

Silent Frontline

ok, thanks for the help and time.