Hello, I really need urgent help.

I set up an automatic email responder in Roundcube, but something went very wrong: it started replying not only to new incoming messages, but also to very old emails, even from two years ago.

Now I have a huge sending queue with hundreds of outgoing replies. How can I stop or cancel this queue immediately?

Thank you very much for your support.

We have to find the error to find the root cause, what is the web server setup on the server?

I did look for the logs at <RC root>/logs/errors. I have reproduced the error monitoring this file and no error is logged.

You are right, it could be the web server but, then it would happen to any account wouldn't it? This happens only with one account, across different browsers based in different pc's with Windows, Linux and MacOS.

I would think that something happens if there is one file, one email that has some kind of problem. But as I said, It happens with an empty mailbox. It only needs to be one specific account.

Where did you look for logs? There maybe something in <RC root>/logs/errors or since its a gateway timeout it maybe a problem with your web server so check those logs as well.

I have Roundcube Webmail 1.3.17 combined with Dovecot 2.2.36.4-1.
It has been working for years with no issues.
Yesterday, one user reported the editor window to write a new email would not come up and
eventually showed a "Gateway time out" message. The same with "Reply".
This happens in just one account. All the others work as usual, with no issues.

Things that have been tried, with no results:

1. Recreating the .Drafts folder
2. Emptying mailbox and using the account with zero messages.
3. Deleting the user from the mysql (Mariadb) database.

Monitoring the logs while trying to write an email produce no error message.
This is a strange problem because, as I said, Roundcubemail is an application I simply
never have to worry about.

Thanks for any suggestions,

If your host has told you that your only option is to use the webmail then I'm afraid thats the answer. Roundcube is open source webmail software your host is using to give you webmail functionality. The email service including the IMAP and SMTP servers are run by them.

Now I'm being told my outgoing messages have exceeded the limit, I've sent about 10 emails today, that's all! I wish someone could help get me out of this mess with my emails :-(

Hi all,

I've jad a very frustratimg time with my email. It's been fine on Outlook for years but for some reason it just stopped working and the people who host my website said I'd just have to use Webmail. It's working fine on my desktop and I can receive emails on the Mail app, but I can't send emails via the app, they just go into my outbox and sit there. It's very frustrating, does anyone have any suggestions on how to resolve this please? It's driving me to dispair!

Thanks in advance!

Phil

The enigma plugin does not provide the ability to change passphrase. There is an open issue about it but it looks like its dependent on upstream changes.

Roundcube is an open source webmail client. It is not a service. The emails you are getting about quota are either sent by your email provider or they are spam. In both cases the people best placed to help with that are the people who provide your email service.