So I did notice the user can add a contact to trusted senders via a received mail.  That contact will be added to trusted senders..

So am i correct one cannot add a trusted sender manually to the trusted senderd addressbook ?

Preference is set to Store trusted sender in:  Trusted Senders

They add a contact to trusted by first going to contacts and then choose Trusted Senders and hit the plus sign at the bottom.

what do they have set under Preferences > Contacts > Collected addresses > Store trusted senders in?

also how are they adding the trusted sender?

I have this problemn where users are unable to save contacts as trusted senders.

When I user tries to add a sender it gets saved under personal..
I have looked at display preferences and it is set to allow images from trusted senders.
Also in config.inc.php I have setup $config['show_images'] = 3;

Nothing works.. Is this a bug or am i just forgetting something?

Running Roundcube version: v1.6.14

It sounds like your describing a email that was sent with recipients in the BCC field, in that case you can't see the recipients since they are hidden by the mail server.

Hi new to this and have just taken over looking after the email system for our club, we have an email sent from one of the accounts where the from and to are the same account but the email has been delivered to multiple recipients. How can I view the recipients.
Thanks
Ian

Thanks SKaero!! It's an explanation I hoped not to receive, but good that I now understand the issue.

cPanel adds a number of plugins to Roundcube that add those features/functions. While a host can modify the Roundcube that comes with cPanel in practice no host will since it would add complexity when updating cPanel. As a end user of cPanel you don't have any access to make changes to the cPanel installation of Roundcube. The only option to have a different Roundcube configuration would be to install and maintain your own installation of Roundcube.

Forgive me if the following gets any technical terminology wrong, but hopefully you'll know what I mean. 😊

I've historically used Roundcube because it was an inclusion in the offering by hosting company Web24. I subscribed to Web24's Plesk Hosting, the Web Hosting Platinum plan.

Sometimes an email account user would access email via webmail. The user could access basic functionality, but was unable to do things like change a passcode. A passcode could be changed only by an administrator, in this case me, with access to Plesk on the server.

I've recently transitioned some stuff to VentraIP's cPanel Hosting. Roundcube is the webmail solution that VentraIP provides as well. However upon initially accessing email via webmail / Roundcube, VentraIP's version allows an email account user to access many more configuration options, such as being able to change a passcode.

VentraIP's version throws a spanner in the works in some cases, because incumbent processes have been set up on the basis of users not being able to change some of these settings via Roundcube.

I've inquired with VentraIP why the difference might be, and whether certain functionality could be restricted. VentraIP tells me no.

Can somebody tell me why the Roundcube interface and functionality might be so different with VentraIP than with Web24? Is it Plesk vs cPanel that's a contributing factor?

Is it the service provider / host (as in Web24 or VentraIP) which sets things up including the degree of administrative access end users have via Roundcube?

In case helpful to know, if I access webmail now that it's provided by VentraIP, I see Roundcube Webmail 1.6.15. I don't know what version of Roundncube that Web24 provided because now all the DNS records are pointing to VentraIP.

There are clearly differences between the Web24 / Plesk offering vs VentraIP / cPanel offering. It'd be helpful if I understood why these differences, and whether it's possible to restrict users to access to selected functions, ie. prevent users via webmail to change passcodes and so on.

Interested in any and all views and information.

The search function of the email list - how to search for specific content. There is no place to input text in the picture. Did I configure it wrongly? How to solve it?