Quote from: SKaero on August 20, 2025, 12:25:55 AMRoundcube doesn't have filtering built and in. That needs to be setup on the mail server which it sounds like would require you to be able to login to cPanel.

Understood. Thank you for the info.

Roundcube doesn't have filtering built and in. That needs to be setup on the mail server which it sounds like would require you to be able to login to cPanel.

Please tell me I can create and manage filters within RoundCube itself, and that I do not have to log into my hosts C-Panel to do so.

Hello, new forum member here with a newb question. I own a small business and would like to create folders for all my different customers. And I want to set up filters so that whenever a new email comes in from a specific customer, that email stays in the general inbox, but also is copied to their respective folder. That way when I need to find an email quickly I can just access that customers folder and search within it. I would be nice to have folders for every customer so that it groups all of their emails in one place, but I still want to have the main inbox function normally as well. I hope this makes sense.

I did see some info about setting up filters, but I cannot even find "filters" in RC. Can someone help, and make it really easy, because apparently I am not smart enough to figure it out. lol

Any help is appreciated! TY for reading.

Since your using Nginx and its complaining about an upstream issue I assume your using PHP-FPM. Have you checked those logs?

Mmm, the server is Nginx and I have finally found a log that sends an error when the RCM editor is invoked. It is in Nginx and it reports that:

2025/08/19 11:17:49 [warn] 18177#0: *108064 an upstream response is buffered to a temporary file
/var/lib/nginx/tmp/fastcgi/9/86/0000000869 while reading upstream, client: 10.21.48.88,
server: www.myserver.com, request:
 "GET /roundcubemail/?_task=mail&_file=rcmfile2121755623732025887000&_id=110322821068a4b12832b0f&
 _action=get&_extwin=1&_mimewarning=1&_embed=1 HTTP/1.1", upstream: "fastcgi://127.0.0.1:8011",
 host: "www.myserver.com", referrer: "https://www.myserver.com/roundcubemail/?_task=mail&;
 _preload=1&_file=rcmfile2121755623732025887000&_id=110322821068a4b12832b0f&_action=get&_extwin=1"

However, 'client_max_bdy_size' is set at 128M in Nginx configuration file. I would say that is quite large.

Thanks for your response.

Hello, I really need urgent help.

I set up an automatic email responder in Roundcube, but something went very wrong: it started replying not only to new incoming messages, but also to very old emails, even from two years ago.

Now I have a huge sending queue with hundreds of outgoing replies. How can I stop or cancel this queue immediately?

Thank you very much for your support.

We have to find the error to find the root cause, what is the web server setup on the server?

I did look for the logs at <RC root>/logs/errors. I have reproduced the error monitoring this file and no error is logged.

You are right, it could be the web server but, then it would happen to any account wouldn't it? This happens only with one account, across different browsers based in different pc's with Windows, Linux and MacOS.

I would think that something happens if there is one file, one email that has some kind of problem. But as I said, It happens with an empty mailbox. It only needs to be one specific account.

Where did you look for logs? There maybe something in <RC root>/logs/errors or since its a gateway timeout it maybe a problem with your web server so check those logs as well.